What is in it for you:Excellent training with the opportunity to build a successful careerCareer development opportunities with national and international promotion opportunitiesLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activitiesEmployee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleaguesExclusive Employee and Friends & Family Discounts Complimentary meal during your shift through our Colleague Dining ProgramComplimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance ProgramAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsOpportunity to participate in our Leadership Incentive ProgramSales incentive PlanSalary Range: $86,000- $96,000 USDWhat you will be doing:Reporting to the Director of Revenue Management (DRM), responsibilities and essential job functionsinclude, but are not limited to the following: Responsibilities Serve as the primary contact for all group housing needs, including corporate groups, weddingsand special events Manage group room blocks from contract to arrival, ensuring accurate rooming lists, reservations,and billing Partner with Sales & Events team to review contracts and understand group requirements Monitor pickup of room blocks, cut-off dates and inventory to ensure contract compliance Process and update rooming lists, ensuring accuracy and timeliness of changes Work closely with Front Office and Revenue teams to manage room inventory and avoidoverbooking Collaborate with Housekeeping and Operations to ensure guest expectations are met for grouparrivals and departures Support Convention Services and Catering teams to provide seamless execution of groupprograms Track and report on group pickup, wash and overall block performance Process group resumes when received by the Conference Services team ensuring billing, notes,traces and VIP codes are correctly set up Send secure pays and electronic confirmations as requested  Identify upsell opportunities to maximize revenue per group booking Manage Group Passkey platform for all blocks and upsells opportunities Address and resolve group-related issues promptly to ensure satisfaction Maintain strong relationships with planners and clients to encourage repeat business Assist in room inventory management to maximize room revenue Conduct weekly Group Pick up meetings Attend Pre-con Meetings as required Handle guest concerns and react quickly, tracking and notifying proper areas to guaranteememorable moments for our guests Provide high-level service to group contacts and VIP guests Monitor and manage rate parity amongst all sites and impact on ranking on third party sites,including Fornova Support DRM with daily, weekly and monthly Revenue Management reporting, in addition toad-hoc/project-based reports for Senior Leadership  Participate in weekly Revenue Maximization Meetings and lead in DRM’s absence Accurately generate and prepare competitive analysis and other supporting reports for Revenuemeetings, Ownership meetings and budget presentations Maintain optimal system health including inputting restrictions and rate loading, monitoringforecasted demand and running daily system checks Assist with ResortPass platform management Manage various extranets (Wholesale & OTAs):  rates, inventory, accuracy of content, andprocessing of reservations Assist with accurately generate and update Revenue Management reports Leverage BI Hub Reports and ensure ongoing, high-level engagement Assume ownership of reporting tools including OTA Insight, TravelClick D360/A360, IDeaS, STR Participate and contribute in all revenue related initiatives (total hotel revenue) Perform ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership Communicates effectively between Reservations, Sales, Convention Services, Accounting andFront Desk Other duties and responsibilities as assigned
