We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Membership Billing Coordinator.The Membership Billing Coordinator is responsible for membership billing, payment processing, account reconciliation, collections, and resolving member billing inquiries. This position works closely with the Membership Department and Finance team to ensure accurate and timely billing and account maintenance.
Responsibilities: Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparationRespond to member inquiries related to statements, account balances, and billing matters, including meeting with members in person as needed to address and resolve billing concernsPartner closely with the Membership Department on new member billing setup, account maintenance, and the timely resolution of billing issues and discrepanciesProcess payments including credit cards, wires or any other type of paymentMonitor membership aging and follow up with members regarding past due balancesResearch and follow up on members/guests disputes and credit card chargebacksReconcile membership accounts and resolve any discrepanciesSet up payment plans and recurring billing when applicable.Update ACCOR loyalty points for membersAssist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/ Director of Finance.
