Team & Role: 
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 
 
This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to enable our customers, creating an exceptional product and customer experience.  
 
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperienceWhat you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy.Provide input to help shape future content strategy for the product or business unit you help to contribute to.Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards.Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you engage with. 
