THE OPPORTUNITY:
We are looking for Front Desk Agent to join our Front Desk team at our two locations The Shoal-La Jolla and Pacific View Inn.
KEY JOB RESPONSIBILITIES:
Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner.
Handle all computer end of day issues and problems that might occur throughout the shift.
Reconcile cash and credit card system to daily transaction list from rooms.
Knowledge of accounting operations to include all aspects, such as accounts, receivable, payroll, etc.
Ability to access and accurately input information into a computer using Excel software and other various software programs.
Basic mathematical and calculator skills to prepare mathematical calculations without error.
Proficiency in operating office machines: calculator/10-key by touch, copier, fax, telephone, and computer systems.
Must possess the ability to post and balance large amounts of charges efficiently and accurately.
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the employee begins work.
Maintain an open line of communication between guests, team members hotel management, and hotel ownership.
Accurately complete and transmit daily management and accounting reports and supporting documents.
Checking guests in and out of the hotel in an efficient, courteous, and professional manner.
Ensuring that special requests made by guests are noted and fulfilled.
Communicating with all departments regarding in house VIPs and any special requests or needs.
Interact with hotel associates professionally, assisting other departments with necessary information.
Professionally answering the telephone and assisting guests with any questions, directions, etc.
Managing and resolving all guest complaints and compliments professionally and courteously.
Listening and responding to guest inquiries using a positive, clear speaking voice.
Maintaining an up to date working knowledge of all property amenities, as well as, any special events.
Auditing all charges and postings and correcting work, as necessary.
Processing, formatting, and distributing daily reports and processing all payments according to hotel requirements.
Responding to guest needs promptly.
Assist with front desk coverage at sister properties as needed.
JOB QUALIFICATIONS & REQUIREMENTS:
- High school diploma, degree, or equivalent.
- The ideal candidate will have at least two (2) years of customer service experience.
- Prefer candidates with previous work experience in a hotel or resort.
- Candidate should have at least two (2) years of cash handling and/or reconciling experience.
- Prefer applicants with at least two (2) years of basic to intermediate-level Accounting experience would be extremely helpful.
- Pleasant demeanor.
- Must enjoy working in a fast-paced environment.
- Strong computer skills, with operational knowledge of Microsoft Office Suite® and all the programs it contains.
- Working knowledge of M3®, Skytouch PMS® and Skytouch Rate Management®, is a big plus.
- Positive, upbeat individuals who can deliver total guest satisfaction.
- Ability to handle stressful situations in a calm, professional manner.
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
- Must be willing and available to work holidays, and regularly work weekdays, weekends a must, and overnight shifts (11 pm to 7 am).
NOTIFICATION:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Your resume is the primary tool we use to evaluate your qualifications for this posted position. Be sure to submit a fully completed resume which most accurately and completely covers your employment history and experience.
While we wish to thank all applicants for their interest in this employment opportunity, only those qualified candidates will be contacted for an interview.
Thank you and good luck with your job search!
