Globally recognized Architectural and Design University has immediate need for a Senior Student Accounts Coordinator.
This person will be responsible for supporting the day-to-day operations for the Office of Bursar at the campus location. The coordinator is a cross-trained professional that also supports individuals seeking assistance from other departments in the Business Center, including the Office of Financial Aid and the Registrar. This individual should have strong customer service and problem-solving skills, as well as previous collections experience and a commitment to working with a diverse group of students in support of the mission of the institution and the overall goals of increasing enrollment, retention, and graduation rates. The Senior Student Accounts Coordinator will report directly to the Bursar.
Responsibilities:
-Serve as a front-line resource for prospective, current, and former students, as well as their families, providing exceptional customer service to all parties.
-Promote self-service tools among students, including web-based resources and the Student Portal; assist with training students on the functionality of these tools to increase self-sufficiency and 24/7 customer service.
-Provide guidance to faculty, staff, and administration in their support of students; solve problems and direct individuals to appropriate resources within the institution when appropriate.
-Assist with the weekly identification processing, and scheduling of student stipends, serving as the point of contact with outside vendors and with the institution’s Finance and financial aid Department.
-Monitor term registration activity and the ensuing balances created by students and perform proactive outreach to ensure timely resolution. Monitor assigned AR to ensure it is maintained within established institutional parameters.
-Identify students who separate with unpaid balances and follow established protocol to resolve institutionally thereby minimizing bad debt risk.
-Maintain accurate and timely data in the student information system and reconciliation of such data, including book vouchers, annual health insurance waivers and enrollments, student Title IV authorizations, and 1098Ts.
-Assist with enrollment changes and post billing adjustments accordingly in compliance with all institutional, state, and federal regulations.
-Reconcile all daily transactions, including the posting of all funds to student ledgers, reconciling and releasing funds to the general ledger, and daily bank deposits.
-Perform outreach using appropriate communication mediums to collect on outstanding balances owed to the institution.
-Maintain and update the checkbook and Student Financial Services grids on a daily basis, ensuring reconciliation with the Finance and Financial Aid Departments; identify payments from outside sources, including international wires.
-Identify students with funding gap and initiate contacts to ensure appropriate arrangements are made to resolve potential balances utilizing established institutional options.
-Coordinate student appointments and protect the confidentiality of student records and files within the Student Business Center.
-Provide regular reports and updates to the Director on areas related to Student Accounts.
-Represent the Department at various events including Financial Aid and Registration Days, Orientation, and Admissions events.
-Other special projects and job-related duties as assigned.
Qualifications:
-Bachelor’s degree preferred.
-2-4 years of student financial service experience preferred. Experience with CampusVue a plus.
-Previous experience in performing collections outreach to resolve unpaid tuition and fees.
-Proficiency in Microsoft Office, including Word and Excel.
-Strong interpersonal skills, including the ability to cultivate and manage relationships with students and their families.
-Must be able to demonstrate strong verbal and written communication skills.
-Must be detail-oriented with the ability to self-manage multiple projects while working under deadlines during peak times of the year.
