Description We are in search of a Patient Services Specialist to contribute to our healthcare team based in Santa Rosa, California. This role involves maintaining detailed patient records, processing applications, and handling inquiries within the healthcare and social assistance industry. This is a long term contract employment opportunity that offers a chance to work in a dynamic environment. Responsibilities Accurately process patient registrations and maintain detailed records. Facilitate effective communication amongst all hospital employees to foster a positive working environment. Ensure adherence to registration policies and procedures for patient admissions. Obtain and enter authorizations into Meditech system as required. Attend staff meetings to stay updated and contribute to departmental discussions. Comply with Health Stream and Employee Health requirements. Assist Department Lead and Supervisor as required to ensure efficient operations. Ensure correct and complete information is gathered for Medicare patients. Conduct Quality Assurance to maintain data integrity, including checking for spelling errors and correct patient armbands. Request Copays/Deductibles and Deposits from insured and self-pay patients. Register and release patient valuables without error or complaint. Participate in department problem solving, suggesting improvements, and facilitate changes. Ensure appropriate supply and equipment utilization, maintaining a cost-effective approach. Respond effectively to urgent safety situations, helping to provide a clean, comfortable environment for customers. Maintain a high level of productivity, completing a minimum of 5 registrations hourly. Demonstrate initiative in assisting others and perform other duties based on skill level and training orientation. Requirements Demonstrated proficiency in Customer Service Familiarity with Office Functions Proven experience in Training Understanding of Procedures and Policies in healthcare setting Knowledge of Insurance processes Experience in Complaint Handling Familiarity with Collection Processes Ability to handle Correspondence effectively Experience in performing Ad Hoc Financial tasks Proficient Typing skills Proficiency in English Language Experience in handling Deposits Ability to maintain Productivity under pressure Background in Public Relations Understanding of Quality Assurance processes Knowledge of Authorizations in healthcare setting Familiarity with Medicare processes Basic knowledge of R Code Understanding of Deductibles in insurance Adherence to Safety Guidelines Experience in handling Copays Strong Critical Thinking skills Ability to maintain Data Integrity Experience in Caretaking in a healthcare setting Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
