Vacancy expired!
Location: San Rafael, California
Employment Type: Part or Full-time All Shifts
About Us:
We are a family-run motel located in the heart of San Rafael, California. We take pride in offering a warm and welcoming atmosphere for travelers visiting the area. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a pleasant and comfortable stay.
Job Description:
We are seeking a reliable and customer-oriented Front Desk Agent to join our team for swing shifts and night shifts. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing outstanding customer service.
Responsibilities:
Greet guests warmly and provide them with information about the motel's amenities, services, and local attractions.
Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
Handle guest inquiries, requests, and complaints promptly and professionally.
Manage reservations, including booking rooms, updating availability, and processing payments.
Maintain a clean and organized front desk area, including the lobby and surrounding areas.
Assist guests with luggage and other needs as required.
Answer phone calls and respond to emails in a timely manner.
Ensure the safety and security of guests by monitoring the premises and following established procedures.
Collaborate with other staff members to ensure smooth operations and guest satisfaction.
Perform other duties as assigned by management.
Requirements:
Previous experience in a customer service or hospitality role is preferred.
Excellent communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and problem-solving abilities.
Flexibility to work swing shifts and night shifts, including weekends and holidays.
Knowledge of San Rafael and the surrounding areas is a plus.
Basic computer skills.
Must be reliable, punctual, and able to work independently as well as part of a team.
You must be able to physically perform the functions of this job including:
walking up and down stairs, frequently reaching, bending, stooping, lifting, moving and/or carrying up to 50 lbs.
Joining our team as a Front Desk Agent offers the opportunity to be part of a close-knit and supportive work environment while providing exceptional service to our guests. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
To apply please email your resume.
