The hiring salary range for this position is $4,446.52 - $5,335.56/month or $2,223.26 - $2,667.78/semi-monthly depending on qualifications.
The Denver Regional Council of Government’s (DRCOG) Aging and Disability Resource Center (ADRC) is looking for a Community Resource Specialist (CRS). This person will help manage transportation options for people using the ADRC’s Choice Services program. The CRS will work with Service Coordinators and the Program Manager to support all consumers in the AAA department.
The job involves answering calls and sharing information about transportation resources. The right candidate will identify gaps in transportation services and collaborate with other providers in the Denver area. They will also help improve the Transportation Ride Line, which supports older adults, people with disabilities, and their caregivers.
The CRS will track any concerns from both transportation providers and consumers and help with administrative tasks to improve the program. They will also attend meetings to discuss consumer needs and come up with new ideas for the program.
To be successful, the CRS should have strong time management and organizational skills. They will use a person-centered approach, helping consumers set and reach their goals while supporting positive changes in their lives.
The Denver Regional Council of Governments serves as a visionary leader along Colorado’s front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute, is the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you!
ABOUT THE POSITION OF Community Resource Specialist (Transportation Services)
Performs client interviews, intake and assessments to determine service needs and resource requirements; serves as an agency representative with other service providers to address service requirements, availability and needs assessment; makes resource referrals to both internal and external programs; provides client advocacy based on required situations.
Performs client interviews, intake and assessments to determine service needs and resource requirements; serves as an agency representative with other service providers to address service requirements, availability and needs assessment; makes resource referrals to both internal and external programs; provides client advocacy based on required situations.
Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; determines, develops, and communicates client service action/case plans; monitors and documents plan status and performs follow up on case services; evaluates plan outcomes.
Coordinates the exchange of service information and service care provision with other agencies; provides recommendations regarding course of action; assists in conflict or behavior management; and assists in the resolution of disagreements among clients, families, systems and service providers.
Monitors client status; provides counseling and intervention support; conducts on-site client visits and performs perform comprehensive needs assessment; performs safety and risk assessments; determines crisis intervention needs; monitors services and makes plan adjustments as client needs change; escalates case management supervision as required.
Prepares, documents and maintains case and/or program information; collects, manages and analyzes data to produce reports documenting program measures and outcomes; provides recommendations; ensures the maintenance of timely program or case activity tracking, reporting and applicable billing.
Provides training and community education for groups and individuals; researches and identifies community service needs; collaborates with stakeholders and makes program, process and community service recommendations; prepares and disseminates information; and performs outreach for care
improvement. May be responsible for securing, monitoring and reporting special program funding.
Performs other duties of a similar nature and level as assigned.
Complete voucher intake, new client assessments, and 6-month assessments for voucher clients
Coordinate with voucher contractors to set up and ensure quality of service
Acknowledges and works to resolve participant complaints
Provided limited technical support to consumers and internal staff on ride scheduling platforms
Provide support for the billing needs of the programs
Help to develop and implement The Choice Services program
Participate in community outreach events in representation of the CRT, ADRC, and DRCOG
Support and train DRCOG staff, volunteers, and interns on voucher programs policies and procedures
Support other Community Resource Team functions such as information and assistance,database curation, ride scheduling, and other tasks as needed
Age and disability related issues and concerns of adults, their families and caregivers.
Transportation and in-home care resources and benefits for older adults.
Aging and disability area networks and resources.
Principles and applications of critical thinking and analysis.
Best practices, trends and emerging technologies.
Principles and practices of program administration and management.
Principles and methods of qualitative and quantitative research.
Modern budget practices.
Record management principles.
Applicable federal, state and local laws, codes, regulations (based on assignment).
Customer service principles.
Specialized equipment relevant to area of assignment.
Modern office technology.
Researching industry trends, solutions and best practices.
Performing clinical assessment of client situations to determine case management and/or emergency needs.
Conducting interviews to determine client or program service needs and/or intervention.
Authoring original reports, documents and presentations.
Compiling and sorting data and articulating issues and recommendations.
Coordinating deadlines and prioritizing competing demands.
Maintaining program or case information.
Exercising confidentiality.
Collaborating and facilitating communication with program stakeholders.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Providing customer service.
Utilizing a computer and relevant software applications.
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Familiarity with basic concepts of digital accessibility, including techniques for accessible writing, presenting, remote meetings, and document creation.
Education and experience requirements:
Bachelor’s degree in human services field and one to three years of related human services experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
STATUS: Full-time, Non-exempt
COMPENSATION AND BENEFITS
The hiring salary range for this position is $4,446.52 - $5,335.56/month or $2,223.26 - $2,667.78/semi-monthly depending on qualifications.
LICENSING/CERTIFICATIONS:
AIRS Aging and Disability Certification and SHIP/SMP Certification within first year of employment.
Valid Colorado Driver’s License and access to an automobile or to substantively equivalent alternative
transportation
APPLICATION PROCEDURE
To view the full job description, a complete listing of benefits, and to apply for this position, please visit our website at https://drcog.org/drcog-job-openings.
This position is open until 5:00 p.m. Mountain Time on Friday, November 8, 2024.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
