Salesforce Business Analyst with Service Cloud Experience
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Position: Salesforce BSA with Service Cloud Experience Location: Atlanta, GA Mode: Long Term Contract (C2C) Job Description: Minimum Requirements 8+ years of experience in designing, building, and implementing business solutions using information technology. Significant experience in business analysis, requirements definition, and deployment of business requirements to information systems. Critical Skills
6+ years of experience in business analysis, requirements definition, building systems solutions, and deployment of business requirements to information systems.
6+ years experience with SDLC in an Agile environment
6+ years of Business Systems Requirements gathering experience
6+ years of Salesforce declarative programming experience
Strong verbal and written communication skills. Must maintain sufficient business and technical expertise to be comfortable communicating business and technical requirements with a wide audience
Strong analytical/problem-solving experience to deal with complex business problems. This includes risk definition, establishing quality control, and implementation of end-to-end solutions.
Detailed oriented, highly collaborative, and persistent in the face of obstacles or challenges
In-depth knowledge of Application administration; security, standard/custom objects, reports/dashboards, and release management and sandbox environments
Excellent written and verbal communication skills including but not limited to facilitating meetings in both in-person and virtual settings as well as strong presentation skills.
Ability to effectively produce requirements documents and functional documents.
Additional Knowledge & Skills
Salesforce Administrator or Developer certification
Salesforce Configuration and Implementation experience
Prior experience with Atlassian suite of tools such as JIRA and Confluence
Competent in integration planning, dependency management, and business process mapping and process modeling
Encompass project management skills including time management, organization, and prioritization
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