Description If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half with a rapidly expanding company in the IT Services industry. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Key responsibilities
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Requirements - Familiarity with basic networking concepts
Strong problem solving and analytical skills
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Command of customer service
Deep understanding of Basic Troubleshooting
Solid understanding of Call Center Customer Service
Demonstrated knowledge of user administration and bug fixing in a client server environment
IT support ticketing system experience highly valued Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
