Tech Support Agent

Tech Support Agent

05 Apr 2024
Georgia, Atlanta, 30301 Atlanta USA

Tech Support Agent

Description As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

Independently investigate and implement solutions to technical issues

Solve technical help tickets submitted via phone, email, and walk-ups

Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

Diagnose recurring technical issues and implement solutions to address the root of the problems

Requirements - Basic Troubleshooting experience

Call Center Customer Service experience

Customer service experience

Comprehension of basic networking concepts

User administration and bug fixing in a client-server environment

Experience with IT support ticketing systems

Critical thinking, problem solving, ability to work independently

Experience installing and configuring operating systems, networked and local printers, and business applications Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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