Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the IT Services field. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. What you get to do every single day
Independently investigate and implement solutions to technical issues
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
Diagnose recurring technical issues and implement solutions to address the root of the problems
Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Good understanding of IT support ticketing systems
Firm grasp of basic networking concepts
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Working knowledge of user administration and bug fixing in a client server environment
Customer service experience required
Basic Troubleshooting experience
Call Center Customer Service experience desired Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
