Seeking an Associate Operations Coordinator in Eden PrairieJob DescriptionAs an Associate Operations Coordinator, you will focus on quality and efficiency to execute one or more tasks according to office and company policies and standard operating procedures. Your main duties will include providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. You will monitor task boards and assigned email accounts to respond to customer and carrier requests and document events using knowledge gained through SOPs and experience. Additionally, you will follow defined escalation procedures and training, follow through on customer or carrier requests to ensure satisfaction, validate and ensure the accuracy of load data in systems, and perform other duties or responsibilities as assigned according to team and/or country-specific requirements.Responsibilities
Provide shipment information
Create orders
Activate shipments
Build loads
Assign loads
Schedule appointments
Track and trace shipments
Enter events and invoice
Monitor task boards and assigned email accounts to respond to customer and carrier requests
Document events using knowledge gained through SOPs and experience
Follow defined escalation procedures and training
Follow through on customer or carrier requests to ensure satisfaction
Validate and ensure the accuracy of load data in systems
Perform other duties or responsibilities as assigned according to team and/or country-specific requirements
Essential Skills
High school diploma or GED
Previous customer service experience
Ability to work evenings and/or weekends (select roles only)
Additional Skills & Qualifications
Basic proficiency in Microsoft Office Suite of programs
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience that required attention to detail and accuracy
Values a diverse and inclusive work environment
Work EnvironmentThe work environment consists of four days in the office and one day at home after three months. The company places a strong emphasis on culture, with TVs displaying sports channels and hosting weekly events such as fun games and activities for prizes to build team culture. The company is committed to providing an inclusive environment free from harassment and discrimination where all employees feel welcomed, valued, and respectedPay and BenefitsThe pay range for this position is $20.00 - $21.00Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Eden Prairie,MN.Application DeadlineThis position will be accepting applications until Jan 15, 2025.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
