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Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.As a Product Delivery Manager in the Strategic Execution team within Payments Business Transformation, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The projects you will be engaged in, are strategically important to the Payments organization and may be across products, LOBs, cross-LOB, regions and global. Projects may include addressing efficiencies, controls and client experience improvements, applying automation and innovative technologies, addressing individual client or product challenges, and contributing to and advising on new product development.Job responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Participates in a range of strategicand tactical initiatives that support improvedclient experience and business execution;
Supports global business development opportunities such as new markets, new product rollout,new deals, issue resolution, cross functional productivity;
Improves the client experience by designing solutionsto meet client needs (e.g. improve onboarding, ensure cross business client service issues are addressed and resolved in a timely manner);
Develops close and influencing relationships with product, sales, service, implementations, infrastructure/support groups and JPM business partners;
Executes quantitative analyses to identity key themes and insights, includingability to sourcerelevant datasets, determine critical components and build appropriate models / outputs;
Develops executive level presentations to convey key points.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Strong project and process management skills
Ability to develop strong partnerships across business lines, cultures and variousfunctions
Excellent written and verbal communication skills
Data management skills
Bachelor's degree
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Experience in wholesale banking with understanding of the TS/wholesale payments business and products
Graduate degree in a relevant field
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.JPMorgan Chase is an Equal Opportunity Employer, including Disability/VeteransBase Pay/SalaryJersey City,NJ $117,800.00 - $185,000.00 / year
