Job Family: Customer ServicesReq ID: 437725Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.Our Associate Client Service Managers (ACSM) establish the foundation for our customer’s service and digital experience by focusing on account management. Why is this role so important? The ACSM is a critical role in managing the overall delivery of services, ensuring financial performance, customer satisfaction, account growth and customer retention.This is a Hybrid position, with 3 days in the office and 2 days working remotely. The initial training period will consist of 5 days in the office per week for approximately 2 months.As an ACSM, you will:
Serve as the main customer contact for assigned agreements
Review service work orders and inspection reports for deficiencies; generate proposals to improve those deficiencies
Fulfill service contract obligations for execution and manage financial performance of the service agreements
Verify contract characteristics entered for assigned accounts
Ensures timely delivery of planned maintenance and reactive calls to meet customer expectations
Work closely with sales and Renewal Coordinator to ensure service agreement renewals are renewed on a timely basis
Schedule Sales/Ops turnover, review booking packages, gather system information, validate equipment lists, review maintenance schedule with customer, and conduct quality assurance calls with customer
You will make an impact with these qualifications:Basic Qualifications:
High school diploma or state-recognized GED
Proficient in Microsoft Office, Excel spreadsheets and business software systems
Must be able to demonstrate:
Accuracy and attention to detail, along with excellent organizational skills
Project management and financial skills
Ability to read and understand customer service contracts
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
Associate degree
Knowledge and experience in SAP or other maintenance and planning tools
Familiarity or experience with Fire Alarm, or Security Systems
You’ll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $54,530 - $93,480 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!About Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Diversity, Equity, and Inclusion:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.#LI-BS1 #RSS #LI-OnsiteEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
