Continuous Process Improvement Delivery Lead 1301254 #PP A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate ‘teacher’ of Lean & Six Sigma (LSS) leadership, has a proven ability to positively influence a culture of continuous process improvement (CPI), and most importantly, has a proven track record of successfully implementing sustainable improvements that realize measurable business value. The company offers a great work environment! Continuous Process Improvement Delivery Lead Pay and Benefits: Hourly pay: $70-$80/hr Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - Hybrid) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 7 Month Assignment Continuous Process Improvement Delivery Lead Responsibilities: Identify the highest value CPI projects, coordinate project teams, and drive completion of projects. Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others. Develop reporting and tracking mechanisms for CPI progress and opportunity identification. Build strong internal partnerships with functional leaders to facilitate project identification and selection process. Be the objective consultant for best practices in all functions, and motivate and instill a culture of CPI. Embrace our People Principles. Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at our company. Continuous Process Improvement Delivery Lead Qualifications: 5+ years of documented world-class LSS experience and ‘hands-on’ track record of implementing successful process improvements, including the proven application of tools stated above. LSS Master Black Belt Accreditation preferred. LSS Black Belt Accreditation with a documented CI portfolio. Practical experience in developing and teaching LSS principles through White/Yellow/Green Belt training. Advanced analytical and statistics experience preferred. Experience working in a Customer Service / Customer Experience organization preferred. E-commerce or digital media experience preferred. Strong negotiation, influence, collaboration, team facilitation, and influencing skills. Strong written and verbal skills. Proven track record of making data-driven decisions. Ability to effectively communicate and present with both executive management and frontline personnel. Ability to deal with ambiguity and constant change. Passionate about people and customers. You believe that a service can only be as good as its customers believe it to be.
