Wyndham Hotels & Resorts is now seeking a End User Services Intern to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!The RoleWyndham Hotels & Resorts is now seeking an End User Services Intern to join our team for our 2024 Summer Internship program.What you'll do
Assist the Desktop team with deskside and phone support to our local and remote team members while resolving all incidents within identified service levels.
Responsible for the applicable elements of asset and inventory management including the planning and delivery of hardware and software needs, resolution of asset system issues.
ITSM System - Perform ticket analysis, case assignments, and manage handle time and utilization. Prepare and perform Operational Service Reviews (OSRs) with peers to ensure Service Level Agreements (SLA) are achieved.
You'll be successful if you have
SQL, MS Suite.
Good communication and technical writing skills.
Excellent problem analysis skills.
Required Qualifications/Experience
Be enrolled in an accredited college, university or trade school undergraduate or graduate degree program.
Be a rising undergraduate senior or pursuing a graduate degree.
COMPANY OVERVIEW:Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054Employment Status: Full-time
