Vacancy expired!
BH: 3714191
MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS NO C2C REMOTE-Onsite BLEND
NOTE If your experience is not in this area of specialty, please refrain from sending your resume.
Our Client is expanding and currently seeks a
IT BUSINESS ANALYST
For a 6+ month assignment with possible extensions
LOCATION: Princeton, New Jersey
Position is currently remote, but must report to this office once COVID restrictions are lifted
MUST have the COVID-19 vaccination. Medical or religious accommodations will be considered on an individual basis
Leverage your BUSINESS ANALYSIS - ServiceNow - ITSM skills
to help take your career with our Client to the "Next Level" for 2022 and beyond!
Our Client is seeking a Business Analyst to support the IT Service Management team.
Responsibilities:
• Manage the day-to-day operational activities of the Configuration Management process
• Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
• Analyze the CMDB data to highlight anomalies and errors and take appropriate action
• Validate discovery results and troubleshooting as required
• Curate SCM articles in the knowledge management repository
• Provide guidance and training to the CMDB users in support of the maintenance of the CMDB
• Support SCM Process Owner as needed; proactively identify process improvements
Required qualifications:
• Three + years of Experience in ITSM processes such as Service Configuration Management/CMDB
• Two + years of Experience with the ServiceNow platform is required
• ITIL foundation certificate preferred
• Experience with enterprise level ITSM and reporting tools are significant assets
• Working knowledge of HPALM preferred
• Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization
• Good understanding of service management principles including management of configuration items (CIs)
• Must be detail oriented, analytical, and self-directed to make decisions supported by thorough data analysis
• Strong experience in requirements gathering
Education:
• Bachelor's degree or equivalent. 5+ years of related experience
