Job DescriptionThe NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.DCWP seeks a College Aide hire to play a key role in the agency’s Information Technology team (DoTSS), while gaining IT experience during their college experience. The College Aide will assist the IT Operations team in updating and enrolling laptops into DCWP’s Mobile Device Management (MDM) platform, agency inventory-asset tracking, and helpdesk support. Responsibilities and tasks will include, but not limited to:Wireless Support
Enrolling mobile devices in MDM (iPhones, iPads, Laptops)
Configuring and Adding Mobile Printers to iPads
Relinquishing mobile devices
Troubleshooting mobile devices
Upgrading agency iPhones/iPads and performing software updates
Technical Support:
Identifying hardware and software solutions
Software and Hardware Installations and Configurations
Image Creation and Deployment - PCs and Laptops
Troubleshooting technical issues
Inventory taking
Providing support over the phone and in person
Customer Service:
Explaining technical concepts to staff in easy-to-understand terms
Listening to staff to understand and properly address the root of their problem
Talking DCWP staff through a series of actions to resolve a problem
Following up with DCWP staff to ensure the problem is resolved
Maintaining a professional, friendly, demeanor
QualificationsFor Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school. For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study. For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications. SPECIAL NOTE Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
