Description:Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary.
Researches and resolves product and service issues from the field and clients.
Handles returns resolutions and inbound phone requirements.
Performs the daily processing of all new and pending returned items
Set up payment plans with customers
Comfortable working with B2B Collections
Skills:inbound call center, collections service, banking customer service, Banking, collection calls, collections customer service, collections accounts receivableAdditional Skills & Qualifications:Previous reconciliation of bank returned items highly desiredExperience with B2B Collections About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
