The Hub Specialist leads company initiatives and ensures maximum productivity in a safe environment, drives sales, and remains compliant with company procedures in accordance to AutoZone’s expectation. Hub Specialist assists the Hub Coordinator in the completion of Hub market activities. Key Responsibilities
Assumes responsibility of Hub activities in the Hub Coordinator’s absence
Directs staffing concerns to Hub Store Manager (SM) and Hub Coordinator
Communicates AutoZoner attendance/performance concerns in a timely, confidential manner
Assists in training Hub AutoZoners in Hub practices and policies
Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
Reviews condition of hard parts and feeder area and ensure there are no safety concerns
Processes and verifies that orders are accurate and delivered per Hub policy
Processes and ensures returns from stores during route deliveries are restocked appropriately in a timely manner
Utilizes ZNET to help customers locate merchandise or find suitable alternatives
Ensure hard parts and HUB staging areas have a neat appearance with no safety concerns
Maintains Hub appearance and merchandising standards
Ensure all aspects of Hub operations are maintained for peak efficiency
Maintain a Fill Rate Goal of 98.0%.
Completes and fully processes all orders including: staging, properly securing totes with all documentation, and reviewing exceptions for items that were considered zero or short pulled
Reviews exceptions for items that were zero or short pulled
Spot check system generated feeder orders for quality assurance
Ensures all company policies, procedures and loss prevention are followed
Adheres to AutoZone dress code
Assists with ensuring drivers maintain approved driver status
Ability to work all the hours (of operation) that we are open for business
Ability to meet physical job requirements as listed on Essential Job Functions with or without a reasonable accommodation
Performs other related duties as required
Supervisory Responsibilities
Although there are no direct reports for this position, Hub Specialist will, at times, direct the activities performed by the Order Pullers and Hub Drivers
Education and/or Experience
Required :
High School diploma or equivalent
Skills and Abilities
Basic knowledge of automotive parts is required
Excellent communication and decision making skills
Ability to lift, load, and deliver merchandise
Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
Core Competencies
Puts Customers First
Provides WOW! Customer service every time, every where
Understands customer needs and solves their problem
Shows sense of urgency in correctly meeting customer needs
Team Player
Is a reliable and supportive team member
Values the ideas and opinions of others
Gives recognition for good work
Builds strong relationships with others
Resolves conflict effectively
Steps in and assumes leadership roles when needed
Communicates Effectively
Communicates in a clear, straightforward, respectful way
Demonstrates effective listening skills
Listens and assumes positive intent
Shares information in a timely manner
Results the Right Way
Does what it takes to do the job right (WITTDTJR)
Is accountable, takes ownership and meets commitments
Prioritizes well, plans and executes in a manner of high integrity and ethics
Makes decisions based on what is best for AutoZone
Development Focused
Asks for and embraces feedback
Owns professional development
Provides feedback and ideas to develop others
Embraces Change
Understands and is open to change
Looks for ways to improve our processes, services and products while maintaining our culture of thrift
Encourages innovative thinking
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Typical physical demands are required to perform the work, such as some walking, standing, bending, or carrying of light items
Benefits at AutoZone
AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.
Some of these benefits include:
Competitive pay and paid time off
Unrivaled company culture
Medical, dental, vision, life, and short- and long-term disability insurance options
Health Savings and Flexible Spending Accounts with wellness rewards
Exclusive Discounts and Perks, including AutoZone In-store discount
401(k) with Company match and Stock Purchase Plan
AutoZoners Living Well Program for mental and physical health
Opportunities for career growth and tuition reimbursement
Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com
An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources
Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the New York City Fair Chance Act and the Philadelphia Fair Chance Hiring Act.
As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.
Philadelphia Fair Chance poster:
https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf
Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team.
