Reference #: JR-2024-11464
At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.Reimagine What's PossibleThe IT Applications Analyst for ECM (OpenText) is responsible for requirements definition, functional design, testing, and technical support within the OpenText application and other integrated applications. Included responsibility of this position is product and lifecycle management for the OpenText application enhancements as well as appropriate integration with other lead applications. The individual will be responsible to drive sustainable, operational excellence in the delivery of new application enhancements and future improvements.Position Responsibilities:
Facilitate business process discussions to gather and detail business requirements, which ensure "value-add" and meet the client objectives, by documenting business requirement into detailed functional specification documents and propose possible workarounds within OpenText application.
Lead OpenText application enhancements testing and validation efforts, by collaborating with QA teams to document test cases and scripts utilizing ServiceNow. Coordinating and demoing User Acceptance Testing (UAT) sessions with business power users. And coordinate post-deployment hyper care and support as needed.
Provide end-user training for existing and future system functionality enhancement, by creating and maintaining OpenText user documentation, job aids, and short training videos as necessary, to ensure user adoption and proficiency within OpenText Application.
Conduct design review sessions with technical development leads to discuss available implementation options and best approaches for OpenText enhancements.
Understands both Agile Methodology, project execution approaches and provides guidance to other teams.
Work with the Change and Release Management team to ensure representation and coordination of projects throughout the change and release process.
Work with vendors to design and implement new functionality.
Continuously drive excellence in the areas of optimizing services and work processes, improving quality and reliability and lowering total costsMust-Have Qualifications:
5 + years of System Analysis and requirement-gathering best practices, with highly scalable, high-volume distributed engineering document management systems, preferably within large EPC projects.
Experience in Content Server core functionalities, including Search and Index, Smart UI and Perspectives, Business Workspaces, Document Templates, Facets and Columns, Workflows and Forms, Categories and Attributes, etc.
Demonstrable functional understanding of Extended ECM for Engineering modules, such as: OpenText Extended ECM for engineering modules, including: OpenText Transmittals, Advanced State Management, Automatic Document Numbering, Controlled Revision Tracking, Extended Secure MFT, Contact and Distributions for Recipients User Access Control
Clear understanding of OpenText Content Server module development and integration points with other third-party applications, such as xECM for SAP.
Bachelor's degree in computer science or engineering. Relevant experience will be considered in lieu of a degree.
Strong problem-solving and teamwork skills, with the ability to work with minimal direction.
Ability to work with different levels of stakeholders, understanding of users and business needs, and the ability to design solutions that enhance user experience and satisfaction.
Experience in working with vendors to implement new functionalities and enhancements.
Excellent written and verbal communication skills.Nice-to-Have Qualifications:
Knowledge and development experience in OScr pt.
Experience with MS SQL Server is a strong plus
Experience in designing and developing Live reports and WebReports.
Experience with ServiceNow for change, release, and incident management.
Knowledge in migration and upgrade to OpenText Cloud Edition (CE) is a strong plus.
Experience in document Transmittal solutions for engineering documents portals with third party vendors.Air Products proudly values the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.#LI-Hybrid
#LI-SG1
#INDCORWe are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.Air Products is an Equal Opportunity Employer (U.S.) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Air Products is also committed to Employment Equity (Canada).
Individuals who may have an accommodation need related to applying for positions with Air Products in the U.S. and Canada, should contact Air Products at 1-800-966-2724, Option #1.
