The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key ResponsibilitiesLead a team of operational leadersDeliver contractual and commercial performance through cost and profitability managementCreate a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognitionBuild excellent relationships both internally and externally at all levelsEnsure compliance to all relevant process and regulatory standardsControl and minimise costsDrive continuous improvement and create value by delivering excellent customer experience
