IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job
In Revenue Management, we aim to empower our team members to make informed decisions that impact American Airline’s passenger revenue. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.
This job is a member of the AAdvantage Travel Rewards team within the Revenue Management Division.
What you'll do
Design and deliver Travel Rewards Programs for American including AAdvantage Business, Agency, and Corporate Programs
Use customer segmentation, data analysis, and market insights to forecast revenue and costs to optimize Travel Rewards Programs revenue performance
Liaise with joint business partners in Europe and Asia Pacific to align and enhance joint offerings
Work with key stakeholders across AA in Sales, Commercial Planning & Analysis, Finance, RM, Marketing and IT to design and implement Travel Rewards Programs
Drive strategic planning, valuations, platform strategy, & execution with third party technology companies powering program platforms
Foster a customer-centric culture of learning, experimentation, and data-led decisions focused on understanding predictors of user behavior that drive incremental value
Automate dashboards, deliver annual budget and manage monthly P&L and/or analysis with clear, concise performance reporting to inform senior management and stakeholders of results
Travel required (up to 25%)
All you'll need for successMinimum Qualifications- Education & Prior Job Experience
Bachelor's degree or equivalent experience/training
3 years' experience in product management, strategy/development experience, or data analysis
Preferred Qualifications- Education & Prior Job Experience
Advanced Degree
Airline/travel experience
Knowledge of airline ticketing policies/procedures, tariffs/taxes
Familiarization with Customer Program data
3 years related experience in product management and/or strategy/development experience, data analysis
Skills, Licenses & Certifications
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
Knowledge of PRISM, SABRE, and tableau
Ability to manipulate and report on large data sets
High level of initiative, collaboration, and creative problem solving
Strong analytical and interpersonal skills
Demonstrated leadership and strong experience in internal & external collaboration, including with senior leadership
Ability to be flexible in rapidly changing conditions and priorities
What you'll getFeel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICYAmerican Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
