Job Description:
Sociaxe is looking for a reliable and customer-focused Customer Support Assistant to join our Dallas, TX team. In this role, you will be the first point of contact for our customers, ensuring their questions and concerns are resolved promptly and professionally. You’ll play a vital role in maintaining high levels of customer satisfaction and supporting our mission of delivering outstanding service.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely manner.Provide accurate information about products, services, and company policies.Assist customers with troubleshooting and resolving technical or service-related issues.Process and track customer orders, returns, and refunds.Escalate unresolved issues to the appropriate departments when necessary.Document all interactions and maintain accurate customer records.Continuously seek opportunities to improve customer service processes.
