About EABAt EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.For more information, visit our Careers page.About ForageForage provides best-in-class virtual job simulations and career preparation tools to students worldwide. The simulations offer students a real-world look at a wide variety of companies and career paths so they can make more informed choices after college. Forage’s job simulations help over 100 companies build brand awareness with students, identify and nurture high-intent applicants, and increase efficiency in the recruiting process. Forage is the enterprise technology arm of Seramount, a division of EAB that provides talent solutions to 500+ corporations, including half of the Fortune 1,000.The Role in Brief:Client Program Manager, ForageWe are looking for a Client Program Manager to join our Program Production Team to work closely with clients as their key contact in the onboarding process and to project manage and lead the creation of our virtual job simulations.The Forage Program Production Team collaborates with corporate employer partners to design, create and deploy bespoke online job simulations. Our programs are designed to simulate the actual work that an early career candidate will experience in a specific job at a specific company. These are immersive experiences that impart valuable skills to prepare candidates for the world of work.Our corporate employer partners are global Fortune 1000 companies hiring large volumes of early talent candidates, including KPMG, BCG, Walmart, Electronic Arts, Lululemon and many others. As the first real touch point with our corporate employer partners, the Client Program Manager plays a crucial role in creating a world-class onboarding experience for our clients and will develop trusted relationships with our clients to establish long-lasting and impactful client engagements. This position may be based in Washington, D.C.; Richmond, VA; or is open to remote employment within the continental United States.Primary Responsibilities:
Managing the onboarding phase of the customer life-cycle – usually 3-4 months in total – as the key customer contact. This includes:
Running kick-off and alignment meetings with key customer stakeholders
Understanding and clarifying key customer objectives in building job simulations and ensuring these are aligned with Forage student objectives
Communicating promptly and professionally with customers, including timely responses to corporate partners and liaising with internal stakeholders and our network of freelancers
Working with customers to ensure their brand and objectives are reflected to a high standard within job simulations
Consistently documenting progress and actions
Clear and regular communication with other Forage and EAB team members
Representing the Forage and EAB brands with confidence and professionalism
Project management of each program progressing through the production steps to meet agreed simulation launch timelines. This includes but is not limited to:
Reliably meeting deadlines and producing results according to set timelines
Running client meetings in a timely and effective manner
Establishing mutual goals and plans that fit the needs of client recruiters, students, and production
Using AI tools to prompt and generate relevant content
Writing and editing learning content generated by AI for each simulation, including working with relevant subject matter experts as needed
Regularly following up with clients to elicit relevant information from our corporate partners efficiently
Initiating and taking ownership of experiments to improve the production process aligned with functional goals related to speed to launch, scalability and program quality
Basic Qualifications:
Bachelor’s degree (or equivalent professional experience) and 2-3+ years of professional experience
2 years of client-facing experience
Exceptional client management skills – comfort with taking ownership for a client relationship and delivering an excellent experience while managing expectations appropriately
Exceptional attention to detail and diligence in every task undertaken
Proven experience managing a variety of tasks in a fast-paced environment without compromising on quality
A relentless focus on delivering results, proven experience managing complex projects and seeing them through to completion
Impeccable communication skills – verbal + written and an ability to present and facilitate production meetings with groups of internal and external stakeholders
Strong organizational skills – time management and the ability to multi-task while consistently delivering results within deadlines
Willingness to take on new responsibilities and develop new skill sets both personally and across the function
A team player attitude who can alternate and feel fulfilled both by rolling up your sleeves to quickly accomplish day-to-day tasks and developing strategic ideas to move the function and company forward
Computer skills (e.g., Microsoft Office, Notion, ChatGPT) and a willingness to learn how to use new tools
Comfortable working in a globally dispersed, remote team. One of the openings for this position will follow Eastern Time work hours and will need to be comfortable attending up to 40% of calls on United Kingdom time. The other opening for this position will follow Pacific Time work hours and will need to be comfortable attending up to 20% of calls on Australia time.
Ideal Qualifications:
2 years of corporate client-facing experience with large, enterprise customers
Experience using AI tools and adjusting prompts to get to a desired result
A passion for changing the world of emerging talent and career development
Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise
If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.Compensation:The anticipated starting salary (base) range for this role is $50,000-$67,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.Benefits:Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:
Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Gender affirming care coverage
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
Benefits kick in day one; learn more at eab.com/careers/benefits.This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected, and heard.To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
