We have a new Full-Time In-Office position available as an Eligibility Specialist in our award winning Elite Service Team. We are a nationally recognized vertically integrated insurance agency, specializing in employee benefits consulting and administration. We are one of the largest specialty employee benefit agencies in the Seattle area and we are conveniently located in Kirkland Washington.
AristaPoint is a client centric company dedicated to our Mission Statement of “Improving the Employer and Employee experience in employee benefits.” We are a process focused, fast paced, growing company that offers the opportunity to grow and advance to our team members. We provide specific and detailed training and development to our Elite Team members.
Summary / Objective
The Eligibility Specialist is responsible for receiving customer requests through phone calls, e-mails and web sites. The position requires good communication and written skills, review and accurate processing of customer administration and service requests. Representatives are required to follow all company processes and procedures in order to provide outstanding customer service for all internal and external customers. Representatives are expected to develop excellent in-depth knowledge of company products, programs and processes. Effective communication with team members and internal and external customers is required.
Essential Functions
Provide timely and accurate information to customers pertaining to administration requests.
Maintain confidential client notes
Process customer information requests with proprietary company systems and processes
Follow documented work processes and procedures
Work closely with all departments to provide excellent customer service
Provide timely feedback to the company regarding service deficiencies
Partner with the internal Consultants to meet and exceed customer's service expectations
Follow and maintain HIPAA privacy standards and procedures
Learn to operate company proprietary software
Complete daily reporting of all service activities
Review internal and external information and reports for accuracy
Perform administrative and clerical duties including accurate data entry and filing
Answer in-bound reception and customer service calls
Competencies
Customer / Client Focus
Organized / Time Management
Communication Proficiency
Problem Solving / Analysis
Teamwork Orientation
Technical Capacity
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5:30pm.
Required Education and Experience
Minimum 2 year of Office Experience
5 Years of stable work experience
Previous Customer service experience
Computer (PC) experience: Skilled in using Microsoft Office (Word, Excel)
Reliable transportation: valid driver's license / good driving record
Preferred Education and Experience
2 years Customer Service experience
Experience in the healthcare or employee benefits field
Customer service/Account service experience
Company Background
AristaPoint is the exclusive representative for “The Portfolio” a Private Group Employee Benefit Marketplace. To learn more about AristaPoint visit www.AristaPoint.com
Candidates only. Recruiters, please do not contact this job poster.
Please do not contact job poster about other services, products or commercial interests.
