Enterprise Change Management Office Integration ManagerWHAT IS THE OPPORTUNITY?The Enterprise Change Management Office (ECMO) is tasked with ensuring a consistent, comprehensive and structured approach to managing change activities across the bank. This includes: Maintaining enterprise processes and procedures to support change risk management. Performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation. Monitoring and reporting on aggregate portfolios of change, assessing the Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers. Defining and maintaining centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advise senior management when change approaches or exceeds risk limits. Performing thematic analysis to provide insight into the enterprise change risk profile. Designates the ECM system of record and verifies its capabilities align with Policy and Procedure requirements. Providing guidance to Change Owners on change risk management and mitigation. Developing change risk management training for the 1LOD, Change Owners and ExecutivesWhat you will do
Represent ECMO in the design and development of a centralized system of record and associated reporting capabilities, liaising with project management, IT resources and third-party vendor(s)
Support assigned Change Vertical(s) with adoption of the Enterprise Change Management program and on-going adherence to related policy requirements
Develop and support execution of testing procedures against business requirement documents to ensure all functions of the system are being examined
Work closely with business lines to recognize the potential for any operational issues, assess risks, and resolve issues before the new functionality is implemented
Perform triage, troubleshooting and analysis of tooling and reporting issues and failures reported by team members to determine if the issue is a defect, enhancement, or user-error
Build-out ongoing reporting at both individual change effort levels and aggregate/thematic levels
Track and responds to requests for ad-hoc reports / data requests and/or enhancements to existing reports
Ensure communication of recurring reports occurs consistently to the appropriate audiences
Other
Maintain effective and repeatable project management tools and practices to drive efficiency around system enhancements and reporting
Track ECMO program workstreams and report on progress to constituents, stakeholders and senior management, escalating risk and issues as appropriate for visibility and remediation
Developing relevant change risk management system of record training for the 1LOD, Change Owners and Executives
Understand the change life cycle and the associated controls to strive for continuous improvement and efficiencies
Must-Have
Bachelor's Degree or equivalent
Minimum 10 years of experience in financial services and/or consulting in support of large-scale process, regulatory, or technology projects
Minimum 5 years of experience in product management, marketing, marketing research or strategic planning and/or project management of medium to large projects
Minimum 5 years of experience in risk management or with risk management functions
Skills and Knowledge
Prior experience supporting large scale regulatory, digital transformation, and technology implementations
Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
Organized, independent, and self-motivated with a team player attitude
Excellent project and program planning skills
Excellent interpersonal, verbal and written communication skills with demonstrated ability to effectively communicate with all levels of management
Ability to identify, scope, and plan change initiatives, including IT improvements, business process improvements, or efficiency management
Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
Ability to collaborate with others to get work done through influence and prioritization.
Proactive work style used to consistently communicate project status, issues and completion plans.
Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
Proficiency in MS Office, including Visio, Project
CompensationStarting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .ABOUT CITY NATIONALCity National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.City National Bank does business in Miami and the state of Florida as CN Bank.For more information about City National, visit cnb.com .EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATIONCity National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email (TalentAcquisition@cnb.com) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
