ABOUT THE ROLEThe ICMS Lead is a working lead who helps coordinate caseload workflow, complex participant needs, referrals, documentation, case conferencing, and collaboration with Client Support Specialists and other campus teams.WHAT YOU’LL DOProvide daily guidance and case consultation to ICMS Case Managers and help coordinate participant assignments, workflow, and service priorities.Support staff with complex participant needs involving housing, healthcare, behavioral health, substance use, benefits, and other barriers.Strengthen coordination with Client Support Specialists, including warm handoffs, follow-up, navigation, and participant engagement.Reinforce timely, accurate documentation, support quality reviews, and escalate significant programmatic, participant, staffing, or safety concerns.WORK ENVIRONMENT & SCHEDULEHighly active and visible role with frequent walking and standing. Day, evening, weekend, and holiday shifts may be assigned based on campus needs.
