Position Summary
The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Office Manager.Job Posting Deadline
Applications for this position will be accepted until August 9, 2026.  Essential Job Functions/Key Job Responsibilities
    Update and complete Training Manuals and SOP’s
    Initiate and lead cross shift training sessions
    Train new agents and offer refresher training to tenured staff
    Act as the MOD when needed and assist with guest-related issues
    Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads
    Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary
    Greet guests and maintain a friendly and helpful attitude when dealing with guest needs
    Coordinate with other departments daily needs or special requirements for all hotel guests
    Assist in emergency and security procedures as directed by management
    Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
    Other duties as assigned
