The OFS (Order Fulfillment Specialist) will provide support across the Fulfillment and Sales department. This support includes responding to all incoming emails, processing online orders, ensure parcels are delivered, and resolving customer inquiries. Ensure that all customer service responsibilities are completed accurately and delivered with high quality and in a timely manner.
In addition;
Work with Fulfillment as a support to process daily shipments of inventory and products, and receiving of other inventories. This support includes pulling, packing & shipping customer orders, receiving supplies, providing will call pick-ups, and daily inventory tracking and stocking. The job responsibilities include but are not limited to:
Job Description/Responsibilities
Respond to customer inquiries
Manage interdepartmental email (forwarding of email if necessary and writing responses)
Place order online through our website (this includes mail order and retail)
Schedule off-cycle FedEx pick-ups when needed
Manage shipping supplies on a weekly basis
Knowledge of product offerings, pricing and inventory tracking
Fulfillment/Sales
Retrieve and print ecommerce orders each morning
Accurately pull product from inventories according to orders
Carefully and accurately package wrap ecommerce orders
Weigh boxes and process shipments on web-based shipping system
Prepare processed packages for US Post Office or other carrier pick-up
Deliver processed packages to the US Post Office or other carrier office occasionally
Stock, organize, count and order product and supply inventories as needed
Keep shipping area clean and orderly while working, and at the end of each shift
Support team to answer customer inquiries and resolve issues that affect orders
Reserve and pull products for Will Call customers and assist customers with loading as needed
Provide outstanding customer service and follow through for internal and external customers
Other administrative duties as assigned
Requirements
Experience with shipping and receiving, or working in a similar fulfillment role
Experience in Customer Service/Administrative Role
100% reliability a must
Must be flexible with days and hours during Holiday Season
Clean DMV record
High School Diploma or equivalent
Strong communication and personable phone skills
Ability to interact in a professional, positive and respectful manner and maintain cooperative departmental relationships
Proven skills in providing exceptional customer service
Ability to perform repetitive tasks with accuracy
Able to operate standard business equipment
Ability to multi task yet maintain an attention to detail
Ability to effectively organize, prioritize and manage tasks and time schedule
Physical Requirements:
Ability to stand on your feet for most of your shift
Ability to safely lift or carry 25-45 lbs
Bend and stoop to grasp objects. Bend and twist neck and waist, reach above and below shoulders and squat
Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 25 pounds
Repetitive use of hands for grasping, pushing, pulling and fine manipulation
Schedule:
This is a part time position. (9:00am to 3pm)
Monday through Friday (times may vary, depending productivity, workload and Season). Flexibility and availability to work additional days and/or hours seasonally is a plus!
If this opportunity sounds like a good fit for you, please reply with resume attached.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
