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Summary This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. Closing Date: Friday, 10/25/2024, 11:59 PM EDT Previous applicants will not be considered or need not apply. Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date. Responsibilities This is a full-time onsite position located in Washington, DC with partial telework option after a probation period and at discretion of the hiring manager. The Office of Information Technology (OIT) provides the development, operation, maintenance, and support of Information Systems for the Supreme Court of the United States. OIT staff operate and administer distributed network architectures that support a fully virtualized environment of end user workstations and servers, geographically diverse data centers, website administration using a virtual machine infrastructure linked with a Content Delivery Network (CDN) solution, Video/Voice over IP (VTC/VoIP) solutions, and several complex Local Area Networks (LAN) which connect these resources. The incumbent is responsible for design, implementation, and day to day operation and optimization of the Court\'s Telecom Infrastructure (TI) both at the Court and various geographically diverse remote sites. The TI includes Session Border Controller (SBC), VoIP Call Manager, VTC/VoIP Endpoints, Analog VoIP gateways, on premise call center application, VTC, copper and fiber cable plant, routers, switches, PRI and SIP circuits. The incumbent will perform technical analysis and administration of the TI including: design and implementation, auditing, best practice security hardening, patching, periodic maintenance, \"break-fix\" actions, troubleshooting, configuring, testing, cable installation, fault isolation, preventative maintenance, hardware/software/firmware upgrade installation, problem solving, equipment inventory, and all other aspects of technical support. The incumbent is expected to quickly react to and resolve problems that may impact critical functions of the Court. They will periodically audit TI against security hardening best practices and remediate all findings. Requirements Conditions of Employment Qualifications Minimum of five years Telecom Infrastructure (TI) experience in the following categories: Performing analysis and fault isolation functions, with hands-on working-level knowledge of Session Border Controllers (SBC), VoIP Call Manager solutions, Expressway Edge/Core, routers (CUBE), analog gateways, Webex, VTC, and switches. Advanced working knowledge of TCP/IP, Ethernet, VLANs, VoIP, VTC, Voice security, SSL certificate infrastructure, syslog, RTMT, PRI lines, SIP trunks, Audio codecs, network diagram applications, Webex and Cisco Jabber with VDI redirection. Candidate must be able to demonstrate recent experience performing hardware set-up and installation as well as documenting installation and configuration changes. Prepare detailed project plans, evaluate and implement technology enhancements, and diagnosing technical faults in a complex Telecom Infrastructure (TI). Expert level experience with voice VPN services, Telecom and VoIP/VTC technology is required. Highly Desirable Skills: Working knowledge of Network Infrastructure. The NI includes the following: copper and fiber cable plant, routers, switches, access points, wireless controllers, firewalls, hardware load balancers, circuits, Network Management Systems (NMS), and CDN. Highly Desirable Certifications: CCNA (Cisco Certified Network Associate), CCNP Collaboration (350-801CLCOR), CCNP Collaboration Concentration exam(s) (300-810 CLICA, 300-815 CLACCM, 300-820 CLCEI, 300-825 CLCNF, 300-835 CLAUTO) SCP (Solarwinds Certified Professional). Strong interpersonal communication skills, ability to communicate and understand technical information, comprehend technical instructions, evaluate problems, and assist users; ability to remain calm and professional in high stress environment when confronted with challenging situations, short timeframes, or other pressing and urgent requests. Education A degree in Information Technology or Computer Science is preferred. An additional four years of relevant work experience may be substituted for related degree. Additional Information Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy.
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Summary This position is located in the Bilateral Communications Systems Branch, Special Messaging Operations Division, Messaging and Collaboration Services Office, Deputy CIO for Enterprise Services, Bureau of Diplomatic Technology, in the U.S. Department of State. Serves as an IT Specialist and reports to the BCS Branch Chief. Responsible for carrying out significant network services and customer service functions involving technical support of server management and PC peripheral design features. Responsibilities Applies standards and procedures required for the selection, installation, operation and troubleshooting of network servers and workstations, and applies such standards and procedures to the installation and operation of support equipment. Ensures rigorous application of information security and information assurance policies and practices in the delivery of IT products and services. Conducts systems security evaluations, conducts audits and reviews and assesses breach of security incidents for their impact on Branch programs and operations. Oversees and performs all network management functions planning, analyzing, providing quality assurance, designing, testing, configuring, installing, implementing and managing networked systems. Defines systems administration requirements, effectively utilizes performance management and measurement tools, methods and techniques, and performs system health checks and evaluations. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Ability to monitor network capacity and performance, diagnose and resolve network problems, and conduct studies of optimal configurations and equipment distributions. Customer Service - Ability to develop and manage customer service performance requirements and overall customer support policies, procedures, and standards. Oral Communication - Ability to use oral and written communication methods and techniques to coordinate effectively with senior managers, co-workers, and customers to resolve conflicts, secure their cooperation and provide needed assistance. Problem Solving - Ability to diagnose and resolve complex network problems and develop network backup and recovery procedures. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience in customer support principles, concepts, and methods. Experience in utilizing regulations, policies, and procedures related to information systems security. Experience in information systems capabilities. Experience in ensuring compliance with IT security and information assurance requirements. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. Telework agreement may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary This serves as public notice for the use of OPM\'s Direct Hire Authority. Applicants who meet the qualification requirements will be forwarded to the selecting official for consideration. These positions are in the Office of Assessment & Authorization, Cyber Operations Directorate, Diplomatic Technology (DT/DCIO/CO/AA), in the U.S. Department of State. Responsibilities Develops, analyzes, implements, validates, and verifies Departmental cybersecurity products and processes, analyzes effectiveness of new systems authorization methods and techniques. Reviews proposed new systems, networks, and software designs for their potential security risks, recommends appropriate risk countermeasures and resolves major integration issues related to the integration of new systems and applications. Provides IT Cybersecurity Project Management support for all Information Assurance activities related to systems certification in an assigned Bureau. Serves as subject matter expert for assigned Bureau\'s authorization functions, and acts in this capacity to provide guidance to Bureau systems owners on aligning current and future technologies. Leads, plans, organizes, conducts, and participates in IT security working groups, committees and panels that are designed to improve the quality of the Department\'s vital IT cybersecurity programs. Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements described below by the closing date of this announcement. Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. AND Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience developing and interpreting information assurance policies, procedures, and strategies governing the planning and delivery of services. Experience with IT project management and the Risk Management Framework (RMF) to develop plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments. Experience analyzing new IT cybersecurity system and providing recommendations to management. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-14 position. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Summary This position is located in the IT Security Operations and Monitoring Division within the Office of Technology, Services, and Innovation (TSI). The selectee reports to the Division Director and provides technical expertise to protect the availability, integrity, and confidentiality of agency information that is stored or processed on computing systems managed by TSI on behalf of the agency. Position is Local Remote Work Eligible. Please see Additional Information for more details. Responsibilities As an IT Cybersecurity Specialist (Information Security), you will be responsible for duties to include, but are not limited to: Serves as senior member of core Computer Incident Response Team (CIRT) to address security incidents, investigations, and resolution. Serves as a member of the IT Security Operations Center (SOC) to lead or assist in \"search and destroy\" tasks, event and alert configuration and monitoring, and reporting on operations and findings. Installs, maintains, and administrates security tools in an enterprise with cloud-based and on-premises systems. Conducts and supports investigations. Analyzes events and alerts from agency systems and networks to identify suspicious activity for potential incidents. This may include investigating activities that indicate data loss, data mishandling, account compromise, etc. This could concern PII, criminal or policy violations, phishing, etc. Investigation may involve the analysis of system logs, security tools, file stores, email or other messaging, etc. Ensure the safety of information systems assets and to protect systems and data from intentional or inadvertent access or destruction, while preserving, and where possible, enhancing information system usability. Participates in strategic planning to ensure that USAGM\'s enterprise networks have the appropriate tools and employs the correct techniques to thwart an increasing cyber-crime and cyber espionage threat. Supports the development and deployment of the agency\'s IT Security Awareness Training Program. This may come in the form of reviewing curriculum, making suggestions based on predictions and observed trends, and supporting digital security training/briefs for travelers going to high threat locations. May also include participating in briefing staff onboarding into the agency. May serve as Contracting Officer\'s Representative; required to obtain and maintain COR level 1 to manage and oversee contracts. Evaluates contractor performed services on behalf of USAGM, verifies materials delivered, and approves contractor invoices for payment. Assists with engagement of other agencies such as partial details to joint task forces relevant to USAGM and IT security operations while bringing information back to IT Security Operations on latest trends and threats. Requirements Conditions of Employment Qualifications Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below. COMPETENCY REQUIREMENTS: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. This skill may be demonstrated by assignments actively finding and addressing cybersecurity threats. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. This skill is generally demonstrated by assignments where the applicant is the point of contact for resolving customer IT issues and ensuring their satisfaction. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. This skill is generally demonstrated by assignments where the applicant troubleshoots complex IT issues and finds effective solutions. SPECIALIZED EXPERIENCE REQUIREMENTS Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-13 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position and includes all of the following: Detecting, analyzing, and responding to IT security threats; Integrating new tools, tactics, and technologies into incident detection and response workflows; and Developing IT security procedures and recommendations to respond to IT security incidents. NOTE: Applicants must ensure their resumes reflect their experience with all of the above specialized experience criteria. Education Education is not required for this grade level. It cannot be used for qualification purposes. Additional Information Local Remote Work Possible: The selectee of this position can request a remote work agreement for a home duty station within the Washington-Baltimore-Arlington, DC-MD-VA-WV-PA pay locality area. This position does have occasional, irregular on-site responsibilities that require reporting to Washington, D.C. so home duty stations outside the Washington DC local commuting area will not be considered through this announcement. USAGM is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Applicants must meet all qualification requirements by closing date of the announcement to be considered. 1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service 2. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements, if applicable. 3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate. 4. Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.
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Job Number 24165019
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For Current Gilead Employees and Contractors:
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This Opportunity
