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Hello! We are currently seeking a friendly front desk agent for part time or full time work for our unique music themed Hotel/Hostel as well as processing and assisting with clients of Music City Rehearsal and the San Francisco Music Hall of Fame Gallery. Flexibility, as well as weekend, evening (3pm - 11:30pm) and holiday availability is a must.
About Us:
We are a hospitality and music complex about to open up in the Lower Nob Hill/Polk Gulch neighborhood just off Van Ness Avenue. Join us in being a part of our unique vision for creating a network of musician's services designed to foster creativity and create support within the community while paying homage to San Francisco's rich musical history. Live performance spaces, music rehearsal rooms, an SF Music Hall of Fame Museum, music education facilities, as well as restaurant and bar are currently on the precipice of grand opening as part of the Music City San Francisco Project. We are dedicated to providing services that support local musicians and connect travelers as well as fellow music lovers with local music and music history. Explore our vision and brands here: https://musiccitysf.com/
We are currently looking for an ambitious individual with a passion for hospitality, music and customer service, someone with an eye towards advancing their career path and growing with our company. It is a fast paced role that will be enjoyed by someone who thinks on their feet and enjoys something new every day. A great fit and opportunity for someone who wants to get their foot in the door on the ground floor and be part of something special!
Job duties and functions are including, but not limited to:
- Greeting guests in a friendly manner as they enter and leave the building
- Checking in and checking out guests efficiently and accurately according to procedures. Welcoming them to the city and helping them with directions and suggestions.
- Assisting guests with luggage up and down entryway staircase
- Tidying and setting up of rehearsal rooms daily and in between sessions
- Taking time to help guests with queries and directions as well as providing suggestions for things to do around the city
- Documenting and taking appropriate action to address guest suggestions and complaints as well as logging maintenance or housekeeping action items.
- Taking reservations and responding to information queries via phone or email
- Accurately processing and completing reservations as well as guest queries from online travel agencies via email
- Office tasks such as creating guest room key cards, maintaining a clean work area, preparing reports nightly, and compiling guest registration cards and check in lists
- Finding creative solutions to the unique challenges of the industry while still maintaining service excellence towards the guest experience
- Assisting guests with retail sales and/or music instrument rentals
- Other duties as assigned
Requirements and Skills:
- Customer service oriented personality with a passion for providing service excellence
- A love of the local Bay Area and an enthusiasm for providing insight into the area to guests as well as ideas for activities and things to do from a visitor perspective
- Sales skills and sales background
- Experience dealing with billing and invoices in a Hospitality or client services setting
- Flexible schedule is a must able to work nights, weekends and holidays
- Previous Front Desk or Hotel/Hostel experience is preferred but not required
- Must have excellent written and oral communication skills
- Computer skills and proficiency needed, particularly with MS office suite and Gsuite, other systems and platforms
- Reliable and trustworthy
- Ability to work well under pressure and in a fast paced environment
- Self starter who takes the initiative to solve problems
- Ability to problem solve, multi-task, and find ways to be productive without direct supervision
- Multi-lingual a plus
- Comfortable enforcing policies, rules, and asking unauthorized building visitors to leave the premises
- Knowledge of musical instruments & music gear not required, but a huge plus!
- High School Diploma Required
- Ability to lift and carry 25 lbs/walk up and down several flights of stairs regularly during a shift
Health, Dental, Vision, 401(k) with company match, and Commuter Benefits, as well as PTO offered after initial 90 day trial period
To be considered for this position please respond to this email with a brief cover letter explaining your background and interest in the position, your availability for work and for an interview, as well as your resume attached to the email in PDF format. Only submissions that follow these instructions will be considered. We look forward to hearing from you!
Job Type: Full-time (32 - 40 hrs per week) or Part Time (16- 24 hours per week)
