This position will be remote.Hours: Saturday, Sunday, Monday from 1pm-12am and Tuesday 8:30am-5pmSummary: Provides phone support on instruments, reagents and application for Stago Customers. Troubleshoots with customer in order to resolve issues by phone, and dispatch FSE/TSS as applicable. Utilize resources and tools to expedite problem resolution. Records all required documentation while remaining compliant to all applicable SOPs. Drives customer satisfaction through professional and timely issue resolution.Essential Duties & ResponsibilitiesProvides Technical telephone troubleshooting to customers concerning instrumentation reagents and applications.Analyzes, diagnoses and provides troubleshooting support to Stago customers.Provides customer retraining by phone concerning instrument operation, application, troubleshooting and maintenance.Develop Stago Digital Product knowledge and understanding in order to aid/support Stagos Digital Product Sales and Marketing initiatives and strategies through interactions with customers during support activityProvides remote support to all Stago Digital Products, including Coag.One, and MiddlewareResponsible for all aspects of dispatching and call documentation per SOP.Provides feedback to the Hotline Manager concerning instrument or reagent open issues.Determines need for FSE or TSS field intervention and dispatches when needed.Demonstrates high level of knowledge regarding all instruments and reagents provided by Diagnostica Stago.Escalates complex issues to the appropriate persons, as indicated in departmental SOPs.Ensures all instruments and reagents are functioning to Stago specificationDrive Customer Satisfaction by interacting with the customer in a professional manner.Assists with special projects as assigned by management.Education & Requirements:Bachelor\'s degree in related field from an accredited four-year college or university required, Medical Technology/Medical Laboratory Technology/Engineering preferred;Minimum 3-5 years related experience with Hemostasis experience required. Stago product knowledge a plus. Field support experience preferred.ASCP preferred.Up to 20% travel. Ability to travel domestic or internationally, if needed.Skills:To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence describing technical issues.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Type 30 words per minute.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Principal, Strategy Consulting, Patient Centered Solutions
Elevate your career at Marotta Controls, a New Jersey Top Workplace three years running! Dedicated to innovation, quality and excellence, we deliver cutting edge control systems for the Aerospace & Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top-tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive! Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference—apply today!
Job Title: Quality Control (QC) Technician
Description We are offering a short term contract employment opportunity for an Accountant - Entry Level in Parsippany, New Jersey, 07054, United States. This role is within the manufacturing industry and requires a highly organized and detail-oriented individual. As an Accountant - Entry Level, you will be tasked with managing various accounting functions, working with accounting software systems, and processing account coding, among other responsibilities.
Description We are offering a short term contract employment opportunity for a Facilities Assistant in Parsippany, New Jersey. This role is primarily focused on the management and maintenance of our facilities, which includes communication with internal and external clients, vendor management, and ensuring site security.
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