Overview
Sr. Claims Specialist - Complex Claims
JOB SUMMARY
Summary This position is located in Grand Teton National Park, within the Business & Administrative Division. Open to the first 50 applicants or until 10/23/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Responsibilities These positions will perform the full range of supervisory duties for a team of permanent and seasonal recreation fee technicians and clerks which includes: Collect appropriate fees at entrance station in accordance with accountability guidelines; determine visitor eligibility for the sale of various park passes. Maintain accountable stock. Serve as a front-line uniformed representative of the park. Provide current and accurate information and excellent customer service to visitors concerning the park and surrounding areas. Operate equipment (e.g., point of sale systems, electronic cash register, credit card machine, and/or computer) to collect fees and track various forms of payment (e.g., cash, credit cards, checks, etc.). Prepare reports including remittance reports, shift reports, and visitor use statistics. Physical Demands: This position may require standing for long periods of time, as well as walking, bending, lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties. Work Environment: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work may be frequently performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations. Area Information: Grand Teton National Park and the John D. Rockefeller, Jr. Memorial Parkway in northwestern Wyoming preserve a spectacular landscape. The park encompasses the Teton Range and broad valley of Jackson Hole. Majestic peaks, wild canyons, piedmont lakes, forests, sagebrush meadows and the Snake River combine into one of the most scenic settings anywhere in North America. With 333,000 combined acres, the parks are at the heart of the Greater Yellowstone Ecosystem, one of the most biologically diverse regions of the world. Additionally, the park includes a wide array of cultural resources, including 318 historic structures, two national historic landmarks and over 300 archeological sites. Grand Teton is one of the most visited national parks in the country. This position is located in Moose, WY. Services are available in the neighboring town of Jackson, a small, recreation focused community of 10,000 year-round residents. The town caters to four million tourists every summer, has an excellent hospital, well-respected school system, grocery stores, restaurants, and seasonal festivals. Outdoor activities abound including hiking, camping, backpacking, horseback riding, boating, biking, fishing, skiing, and mountaineering. Summer temperatures range between 65 - 80 degrees. Winter temperatures range from 30 degrees to below zero with heavy snow. Government housing may be available. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service); with few exceptions as outlined in 5 CFR 300.603(b). Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement who have had a break in service of less than one year, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointments. Time-in-grade does not apply to new excepted service appointments and must be met by the closing date of this announcement. You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver\'s license is required. You will be required to submit a Motor Vehicle Operator\'s License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver\'s licenses, whether current or past, possessed by you. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work evenings, weekends, holidays, and overtime. If you are a new supervisor in the Federal government, you will be required to complete a one-year probationary period. You may be required to travel overnight away from home up to 5 nights per month. You must obtain a government charge card for travel purposes. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Qualifications All qualifications must be met by the closing date of this announcement-10/23/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either \"full-time\" (or \"40 hours a week\") or \"part-time\" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: leading and training others in collecting appropriate fees following established accountability guidelines; leading and training others in operating an electronic cash register; leading and training others in completing shift reports to verify money collected, accountable stock sold, and all transactions from the shift; and resolving issues that arise in the remittance process and assisting staff with fee issues. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional Information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. The National Park Service has determined that the duties of this position are suitable for telework only during an emergency or natural disaster. Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance consistent with your SF50s.
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