Summary This position is located at the Unaccompanied Housing, located at Naval Station Great Lakes operation at Mid-Atlantic Region. The purpose of this position is to provide front desk and/or reservation functions for the lodging program. Responsibilities Ensures security of all guests is maintained at all times.Ensures guest privacy is maintained at all times.Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.Receives requests and processes reservations within established guidelines. When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area.Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.Receives and is accountable for change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.Responsible for inventorying all keys and any supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night audit reports to include Daily, Monthly and Annual occupancy reports.Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management.Answers phones and transfers calls to appropriate individuals and replies to guest questions.Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required.May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.This position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following:Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. .Must be skilled in the use of a personal computer and carious software programs. Must possess basic math and reading skills.Must be able to communicate clearly and effectively both verbally and in writing in English.Ability to handle, control, and account for large amounts of cash. Education This position does not have a positive education requirement. Additional Information Salary is dependent on experience and/or education.Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee\'s eligibility to work in the United States. Salary is dependent on experience and/or education.This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
