Monitor Feasibility of EWL purchased materials daily based on entered Sales Orders to schedule and meet requirements for delivery dates of internal and external customers. Strengthen communication and relationships between the Customer Service, Purchasing, Production, Warehouse and other key stakeholders. Manage and maintain an optimum Planning Board to maximize productivity and deadlines. Continuously evaluate service failures, equipment selection opportunities and cost savings opportunities through use of performance driven metrics and root cause analysis and drive improvement initiatives. Provide daily, weekly and monthly KPI & OTIF reporting and commentary Support and/or drive key initiatives to improve Operations and Customer experience as required Collaborate with Operations teams to ensure optimal team member interactions thus driving team performance
For more than 20 years, Scrubs & Beyond has offered fashion-forward products and outstanding customer service. We currently operate more than 100 stores in 31 states and we\'re one of the largest scrubs-based ecommerce businesses with a relentless focus on customer experience.Scrubs & Beyond is proud to be part of Kindthread\'s ecosystem of brands, dedicated to serving and transforming the healthcare apparel industry while driving positive community impact. Kindthread is a modern, digitally-forward, customer-obsessed organization, whose trusted brands and highly coveted products create an unprecedented retail experience for healthcare professionals worldwide.Scrubs & Beyond is the largest retailer for medical apparel in the U.S. Founded in 2000, the company was built around the idea that the retail experience for healthcare professionals could be completely transformed. Today, Scrubs & Beyond continues to improve and evolve that vision by bringing the world\'s best products, services and experiences to healthcare professionals everywhere. We believe:What we wear changes how we feel.How we feel changes how we do our jobs.How we do our jobs changes lives.This is not the average retail career! We take pride in recruiting the best associates, offering career advancement and great perks, including:Free scrubs and great employee discountsBenefits for all employeesQuick Pay, allowing you to get paid before paydayBonus opportunitiesSensible, flexible work hoursStores closed on Easter, Thanksgiving and Christmas DayOverview of the PositionOur store associates are here to ensure our customers have an amazing shopping experience. Beyond that, you are responsible for achieving your individual sales goals and contributing to the store\'s sales goals while maintaining S&B\'s merchandising and housekeeping standards.MAJOR RESPONSIBILITIES/ESSENTIAL JOB DUTIESProvide excellent customer service according to S&B standards on the selling floor, in the fitting room, and at the cash wrapActively work with garments, including receiving, ticketing, stocking, and merchandising, per S&B guidelinesRing sales on the register, receive and process cash and credit payment, issue receipts and pack merchandise for our customersOpen and close cash registers, performing tasks such as counting cash, processing charge slips, coupons, balancing cash drawers, and making depositsAdditional specific skills are required for individual positions.SKILL SETExcellent customer service skills are essentialCommitment to a flexible scheduleMath competency to calculate figures and amounts such as discounts, proportions, and percentagesBasic computer skillsEDUCATION & EXPERIENCE PROFILE:Must be at least 18 years of ageA high school diploma or G.E.D. is essential, Associate degree is preferred, along with 6 months - 2 years of retail experienceThe physical demands listed are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: This job is primarily sedentary work, must be able to remain in a stationary position at least 90% of the time, occasionally move about the office, manual dexterity to constantly operate a computer and other office equipment, constant close visual acuity to view a computer screen, auditory acuity to perceive the nature of sounds at normal speaking levels with or without correction, constant communication to exchange accurate information, must be able to work in stressful situations.Job descriptions are dynamic and frequently modified. Other duties and responsibilities may be assigned at any given time as both the business dictates and the functions of the job change.Scrubs & Beyond is deeply committed to the principles of equity, diversity, and inclusiveness. We recruit, hire, train, compensate and promote without regard to individual characteristics.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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Service Technician Role
