Description: This individual will act as the first line of defense for user level interactions and issues. This position will be primarily supporting users in person, secure phone, email, or instant message (IM). This position will be customer facing, so refined customer service skill, in addition to IT skills is a must for this position. You must be comfortable with diagnosing and troubleshooting issues with remote users on a daily basis.
Your Impact:
ASRC Federal System Solutions is seeking an Entry Level Technical Control Analyst in Colorado Springs, CO. This is to support the Wing Information and Communication Support (WICS 2) Technical Control Facility (TCF) requirement at Schriever AFB CO. The TCF operators make quality analyses of communications circuits and channels, monitor network and circuit operations and maintenance functions, recognizes and corrects deteriorating conditions, restores disrupted communications, provides requested on-call circuits, and takes or directs such actions as may be required and practical to provide effective telecommunications services for Schiever Space Force Base (SSFB).
