Bonham

  • Jobot - Process Engineer

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Summary The Primary Purpose of the Position is: To perform a variety of administrative and clerical duties associated with determining eligibility, receiving, admitting and discharging patients in support of veterans\' treatment in outpatient clinics and inpatient care units at these facilities. Responsibilities Duties include but not limited to the following: Receives, relays and/or answers incoming and outgoing telephone and electronic messages. Answers questions such as those dealing with the patient\'s eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes. Performs basic eligibility and copays determinations and preauthorization actions. Processes emergency and non-emergency transfers to other VA facilities or private hospitals. Contacts providers/intern for confirmation and apprises supervisor of any changes. Updates documents that reflect the changes in the staffing of providers in the reports that are being provided to upper management and/or outgoing sources. Informs patient about the benefits of My Healthevet in-person authentication and direct patients to areas associated with the program to be registered. Establishes and maintains office records and information, files of various types that may be needed or will assist in the efficient operation of the facility and during contingency plans. Requisitions needed office supplies, materials, and services. Uses the VSE or Vista information system and databases or spreadsheet software to schedule appointments; create, enter, revise, sort or calculate, and retrieve data for reports; review alerts from providers; and enter patients\' appointment data, providers\' labs, pharmacy and/or radiology request, and annotate/update patient record. Applies Knowledge of Medical Terminology. In their area of responsibility, demonstrates basic knowledge of medical terminology sufficient to communicate effectively with a variety of professional and clinical staff which may include ancillary departments and services to gain or convey information in the performance of their duties or to assist the veterans with their needs. Work Schedule: Tours of duty will vary based on specific unit needs and will include weekends and holidays Telework: not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See \"Additional Information\" below for details. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Education: Six months experience of clerical, office, customer service], or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Or Education. One year above high school; Or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations: GS 06: (a) Experience. One year of experience equivalent to the GS-05 grade level.GS 05 equivalent experiences include the following: i. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive [medical and patient identifying information (PII) into or from electronic [health] records, scheduling systems, and/or reports. ii. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. iii. Ability to [schedule medical] appointments in a clinical setting. iv. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. v. Ability to communicate effectively and professionally [in person, electronically, and/or by telephone], with [internal and external customers]. vi. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. (b) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: i. Ability to collaborate and communicate [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: Previous Clinical Experience Previous Experience Scheduling: Appointments, Cancellations, Labs, X-ray Previous Experience providing customer service and resolving informal complaints Previous Experience Verifying and updating insurance Previous Experience working in a team environment Previous Experience working independently References: VA HANDBOOK 5005/117 PART II APPENDIX G45 The full performance level of this vacancy is GS 06. Physical Requirements: Light lifting, under 15 pounds, Light carrying, under 15 pounds, Reaching above shoulder, Use of fingers, Both hands, required Walking 2 hours, Standing 2 hours, Repeated bending 2 hours, Both legs required, Both eyes required, Environmental factors: Outside, Outside and inside, Constant noise, Dust, Working around moving objects or vehicles, Vibration, Working closely with others, Working alone, Distant vision (Snellen): without corrective lenses: right 20 left 20; with corrective lenses, if worn; right 20 left 20, Ear Assessment: Right Ear 20 ft. Left Ear 20 ft.? Education Note: There is no education substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

  • Now that AEP is over, find your permanent homeAbout Assurance Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission

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