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Job Description
Job Description
Job Description:
Can you excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success? Do you have the ability to handle clients professionally and calmly while working to diagnose and resolve complex technical issues? Are you organized and detail-oriented, ready, able and excited by solving problems?
JOB PURPOSE:
The ER&R Support Center Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone and email communications. Support Analysts will respond to inbound calls and emails and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with internal team members and issuers. Organization and prioritization skills are extremely important in this position. The Support Analyst must be able to identify situations that require escalation. Most of a Support Analyst’s work consists of customer service, email communication, phone communication, and working within spreadsheets and a CRM application.
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Requisition ID: req56842
Requisition ID: 174893
Management Analyst (IB)
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