Job SummaryAdapt to a variety of nonstandard and standard problems that require extensive operator intervention (e.g. frequent introduction of new programs, applications, or procedures). In response to computer output instructions or error conditions, choose or devise a course of action from among several alternatives from standard procedures if standard procedures do not provide a solution (e.g. reassign incident ticket to the appropriate tier 2); then refer problems if necessary. Work typically submitted to users without supervisory review.
