Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE\'sEnergy Supply Merchantteam is looking for qualified candidates to fill anopenSenior Commercial Transmission Analystposition! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Puget Sound Energy\'s Transmission & Asset Integration Department is looking for a Commercial Transmission Analyst to join our team! The Commercial Transmission Analyst assists with the management and optimization of the Company\'s merchant transmission portfolio, analyzes transmission redirects, supports negotiation of the purchase of merchant transmission rights, and provides guidance in the sale and remarketing of merchant transmission rights, consistent with the strategic direction of the Company. Supports management of network, point-to-point and legacy transmission agreements with transmission providers with the overall goal to reduce risk and enhance net power costs for customers. The ideal candidate supports the strategies and analyses, from real-time through term, to implement an optimal use of the merchant transmission portfolio. The Analyst will have experience in researching and analyzing data available in OASIS, working in merchant trading systems, power flow study models and other data modeling systems. The Analyst will monitor and analyze transmission system outages to determine cost effective alternatives to optimize resource delivery. An important aspect of this role is to develop good working relationships with traders, schedulers, other utilities, and transmission providers. This is an excellent opportunity to play an integral role at PSE to meet our new clean energy goals and to drive a transformation of region\'s energy portfolio with new renewable resources. PSE provides an environment where all employees are valued, respected and provided with the opportunity to achieve maximum performance.We offer a comprehensive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive cafeteria-style benefits, 401(K), a company paid retirement pension plan and an employee assistance and wellness program.Gain the energy to do great things through a career with Puget Sound Energy! Job Responsibilities Supports the strategic management, analysis, and optimization of the company\'s long-term merchant transmission portfolio to ensure adequate transmission for company generation, contracts and new transactions while reducing risk and net power costs for customers. Develop and implement short-term transmission optimization strategies to reduce net power costs for customers. Develop relationships and communicate requirements with traders, schedulers, other utilities and transmission providers in order to enhancePSE\'s ability to reliably and profitably serve our customer base. Review proposed short and long term transactions for transmission deliverability. Work with transmission providers on issues relating to business practices, transmission service obligations/provisions, transmission outages, OASIS, and technical systems implementation. Compile, analyze, interpret, and summarize transmission, resource and related data, needed to produce and defend analytical studies and recommendations. Carry out short, medium and long-term monitoring and analysis of transmission system outages to ensure cost effective optimization. Work withinCompany policies, systems, evaluation and approval practices, procedures, standard transmission tariff rules and applicable federal, state and local laws and regulations. Performs other duties as assigned. Minimum Qualifications <
Smartsheet is seeking a Senior Manager, Technical Support to join the global support team, based out of The United States, remote eligible. We are seeking a highly motivated, proactive individual with demonstrated leadership skills interested in enhancing those skills further. You will have a history of leading and mentoring a team of Support Managers and Specialists in providing exceptional customer support within a Software as a Service environment . This also includes coordinating the day-to-day operations of your team, assisting in the queue and with escalations, and working with Support managers to ensure your internal teams and partners are meeting their goals. The Senior Manager, Technical Support will have direct reports based in The United States. This role will report to our Director, Global Technical Support. This position is fully remote eligible, with the expectation of reporting to the Bellevue, WA office as appropriate. With a commitment to investing in international growth and scaling our Support offerings to better serve new and existing customers; this is an opportunity to be a part of Smartsheet at an exciting time, working with an outstanding team to build and expand the Smartsheet brand across the globe. You Will: Manage internal and partner support teams to provide Enterprise level, post-sales support to Smartsheet customers Manage a mix of leaders and individual contributors within Technical Support, leveraging operational metrics such as CSAT scores, closed loop feedback processes, knowledge management, etc to successfully deliver support to our customers at scale Set clear objectives, evaluate progress, coach, train, and instill a high performance culture with focus on teamwork, support excellence and ownership for resolving customer issues Set-up, manage, and improve standards and procedures within the team Contribute to the team strategy and lead improvement initiatives within the Support organization Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate Manage individual performance, technical and skills development by establishing individual quality goals for team members in line with Support team goals Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together Review daily priorities and take appropriate action to ensure results are achieved Remain aware of new product developments in the area of SaaS technology providing input and tactical direction to the business on customer support and support challenges Identify and assist in the investigation of customer issues and complex technical issues Advocate for customers and define ways to continually add value to the customer experience Prepare and deliver performance reviews on defined business rhythm for your team Deliver on site and team goals in line with overall Support goals and Smartsheet objectives Effectively collaborate with peer managers, internal stakeholders and partners, and shared services teams Must be available to travel for various company & team needs Perform other duties as assigned. Estimated Breakdown 25% case/issue management (as needed for service level requirements and customer escalations) 50% defining coaching plan for team members and coaching for improved behaviors 25% Support improvement and cross-team (within support) initiatives You Have: 7-10 years of experience in a customer service/Technical support setting, with a preference for operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving 3-6 years of experiencing in mentoring, managing, or providing feedback to individual contributors Possess an Executive presence and are comfortable briefing internal and ex
We value passion, energy, and enthusiasm to ignite transformation in our industry. Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry. At ChemPoint, we seek to build profitable sales through targeted customer interactions. With a focus on strategic customers, the Account Executive employs a consultative sales approach to develop and maintain long-term partnerships. They provide solutions to meet the needs of multiple-location accounts, corporate accounts and large accounts of a complex nature. By using their industry expertise and a variety of ChemPoint resources, the Account Executive gathers valuable market intelligence and plays a pivotal role on a collaborative selling team. A day in your new career: Manage a territory of accounts consisting of ChemPoint\'s most strategic customer segments. These accounts include those customers of high volume, high revenue, and multiple products. Forecast customer demand, implement strategies to address competitive situations, and implement ChemPoint marketing plans to increase sales of key products. Work closely with Industry Representatives on secured accounts of existing customers. Uncover and evaluate customer needs and use financial analysis to develop and support solutions that match ChemPoint\'s product/service offerings. Conduct targeted prospecting using a variety of resources. Desired background and skills: Four-year degree in chemistry, chemical engineering, marketing, business, or other related discipline. Three or more years of strategic account management experience (chemical sales experience is a plus). Technical product concentration in the Adhesives & Sealants vertical experience is preferred. Formal sales training or equivalent experience in consultative sales. Proficiency in Microsoft Office, with strong Excel skills required. CRM and/or other database experience is highly desired. Excellent communication skills, including the ability to engage with a wide variety of personality types at various professional skill levels. Proactive, positive team player who is adaptable, flexible, and willing to tackle new challenges and risks continually. Goal-oriented with entrepreneurial spirit, strong leadership skills, and decision-making abilities. Where you\'ll work This is a home-based opportunity. Candidates located in the Bellevue, WA area will go to the office once a week. Preference for candidates in the area but open to candidates across the US. Pay and benefits The salary range for this position is $73,690 - $114,230 annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate\'s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Available employee benefits include health, vision, and dental. We also provide 401k matching for retirement and paid time off. We are ChemPoint.We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We\'re the leader in the marketing, sales, and distribution of specialty and fine chemicals.ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa. We offer a Total Rewards package that includes market-aligned pay and incentives as well as a diverse benefit offering to support our employees\' physical, emotional, and financial well-being. ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion.Together, we a
Smartsheet is looking for a leader to help expand and lead our Large Enterprise Customer Success team. The right candidate is passionate about helping enterprise customers realize value from Smartsheet, growing and developing team members, and delivering strong business results. As the Regional Vice President, Customer Success, you will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth. This important role will report to the Vice President, Customer Success. This role is open to being 100% remote from anywhere within the United States where Smartsheet is a registered employer. You Will: Manage a team of Customer Success Directors and Senior Managers, who in turn lead the Customer Success teams who are the primary owners of relationships with key Customer stakeholders and influencers Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards Own and drive the renewals forecast and execution for the large enterprise segment Lead communication with the account team and be an active account strategy leader through programmatic execution of CS strategies Help customers achieve adoption and expertise with Smartsheet products and services. and mapping to context of Customer Outcomes Journey team value and use cases Improve the collaborative risk assessment process to identify and drive early, repeatable, scalable, and streamlined actions to address risk and drive healthy renewals Meet the CSM culture we have where they are, and bring them on this maturity journey to more executive, business and commercially minded activities while removing account friction to adoption, mastering onboarding processes, driving timely escalation of process breakdowns with urgency, and overseeing the onboarding, enablement, and skill set development for Large Enterprise CSMs Develop data driven go-to-market renewal selling strategies and plays, aligned with adoption to renewal motions at scale Set performance targets for CS that help drive to company goals and outcomes Partner with Large Enterprise Sales Organization to build an integrated Land, Adopt, Expand & Renew motion. Meet with Senior Executives of our most strategic accounts and help guide their commercial vision utilizing our platform and technology Lead your team, through creating and executing a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive retention and expansion Drive programs and services that grow usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend Smartsheet Hire, coach and develop in office and remote individuals to be strong CS leaders of their business. Design programs to help them develop their skills and career objectives Foster a collaborative, supportive and effective culture within the team and with internal partners Team with Sales, Marketing, Support and Professional Services to guide customers on their Smartsheet journey and help them maximize their investment Represent the voice of enterprise customers to Product and Engineering teams to drive enhancements and new capabilities Meet or exceed performance goals, manage budget to deliver high ROI & perform other duties as assigned. Provide thought leadership as we evolve our Customer Success vision. Help turn this vision into executable programs and processes for CSMs to deliver to our customers You Have: Bachelor\'s degree in business or equivalent discipline; MBA preferred Experience leading teams to effectively land and expand a platform; Use case/solution development experience strong experience in the enterprise working with Global 2000, Fortune 500 and Fortune 50 customers 15+ years experience
Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced powertrains, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started! Requisition Summary The Powertrain Senior Cost Analyst will be responsible for managing Powertrain capital budget projects, developing cost estimation processes for ePowertrain products and provide Powertrain warranty analysis. Job Functions / Responsibilities Develop comprehensive capital project procedures for Powertrain from start to finish, including development of cost, benefit and ROI calculation. Create, track and communicate capital budget deliverables and status, including annual and six-year budget submission. Manage Powertrain capital projects including asset and depreciation allocation to divisions. Support project post-audits as assigned. Develop and support cost estimation activities for ePowertrain products, including battery packs, power electronics, eAxles and hybrid powertrains. Perform warranty analysis by coordinating with truck divisions, engine aftersales, and technical center. Maintain open and clear communication among all stakeholders including PACCAR divisions. Support management presentations. Participate in various special projects and ad hoc reports as assigned. Qualifications Minimum three years of work experience Ability to communicate effectively across functional boundaries, as well as up and down the leadership chain. Able to establish a strong network across various organizations and disciplines. Attention to detail with a \"big picture\" focus. Ability to perform in a fast paced, results oriented environment and manage multiple priorities. Able to effectively evaluate proposals using sound judgment and present recommendations. Must be a self-starter, able to work under pressure to meet deadlines. Strong interpersonal, organizational and communication skills, Excellent analytical skills Must be willing to travel on occasion. Strong Microsoft office skills - Excel, Word & PowerPoint Data analytics skills - Power Query Understanding of U.S. GAAP Education BS/BA Accounting or Finance Degree required CPA or MBA preferred Benefits As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additionalseniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is also eligible for a holiday gift. Additional Job Information PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and de
