Et cetera

  • Flex Merchandiser

    , columbusgrove,

    Flex Merchandiser

  • Major Duties Classification: Non-Exempt / Non-Bargaining Position may be located in any CCI location. The role of a Technical Support V Technician is to address all technical support customer inquiries by understanding the customer\'s needs and offering appropriate solutions. The Technician will provide over the phone technical support and customer service to our commercial and carrier customers throughout our service area. In particular primary job functions include but are not limited to receiving customer calls, working and clearing trouble tickets Responsibilities In a timely manner, handles incoming commercial and carrier customer trouble reports. Work trouble reports generated by customer call-ins and/or created from alarm notifications. Provide back-end support of Service technicians in the field. Escalate issues with vendors, local exchange carriers (LECs) and internal support teams to resolve service interruptions. Notify Network Facing NOC of major outages. Interact directly with customers (internal and external) regarding service interruptions, installation issues and support issues. Conduct remote diagnostic of customer problems. Analyze network and individual customer trouble reports finding resolution and dispatch or escalate those problems which cannot be resolved remotely or within the department. Take ownership, track and control the trouble to the resolution in a fast pace multi-tasking environment. Reports to work on time and maintains a satisfactory attendance record. Other duties or tasks as assigned. Adhere to all company and department policies. Qualifications Technical/Professional training or knowledge: Knowledge of optronics and switching (theory, operations, and maintenance). Excellent leadership and communication skills, customer service skill. Self-motivated and possess strong teaming and interpersonal skills. Attention to detail. Able to work well within a team environment Work experience: Must have at least 3 years of Telco/Cable/Data experience in a combination of at least 5 of the following fields: Voice over IP Analog/Digital transmission testing Knowledge of Ethernet/DS3/DS1/SHDSL technologies Network Operations Center functions Experience working in the DMS, Lucent 5ESS, Lucent 5010, Metaswitch, and Broadsoft platforms Adtran and Cisco IOS Routers/switch function LAN/WAN topology IP routing TCP/IP MPLS Cloud Wifi Firewalls Additional Skills: 3+ years\' experience in a Help Desk environment or related customer support environment supporting a large number of users or related experience. License required: A+, MCSE, CCNA certifications are preferred but no required. Working knowledge of UNIX/Linux systems preferred. General education or equivalent: High school diploma. College degree or equivalent work experience in telecommunications desired. Physical Demands: Physical demands are minimal and consistent with the performance of routine clerical duties in an office setting. Most of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Limited physical activity is required to file, maintain office supplies and materials and maintain office equipment. May be required to work off shift hours, weekends and holidays Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee\'s based upon o

  • Channel Manager

    , columbusgrove,

    Major Duties Classification: Exempt/Non-Bargaining Position may be located remote. #LI-Remote Position must be within commuting distance to a Consolidated office The Channel Manager is responsible for building, managing and growing a specific base of Indirect Agents as well as recruiting new agents. They will be accountable for new revenue and uplift revenue from the agents they support. They will also be accountable for driving new sales, growing revenues and building effective strategic relationships. In addition, the Channel Manager will conduct him/herself in a manner that will create a strong motivation to promote Consolidated Communications\' services. This position requires a high level of activity with the agents and the ability to manage sales relationships that have no direct reporting structure. Responsibilities Interface with customers and agents to answer inquiries and generate sales. Develop excellent client rapport. Attend sales calls with assigned Agents. Prepare quotes for new and uplift contracts. Actively target growth opportunities within the indirect account base. Meet or exceed monthly sales quota. Successfully manage assigned Agent Sales funnels. Write adds, moves and changes for customers. Proactively and on a regular basis meet and provide communication to customers and clients. Train Agents on CCI products and processes. Set expectation levels with Agents for sales objectives and paperwork accuracy. Assist Channel Manager in acquiring new agent agreements. Provide support for assigned agents. Perform all other duties as assigned. Qualifications 4-year degree or the equivalent in experience. 3+ years technical sales experience. Excellent interpersonal, verbal and written communications skills. Ability to maintain self-motivation. Excellent presentation skills. Strong organizational and time management skills. Strong computer skills. Telecommunications and/or data experience preferred. Sales persuasiveness Valid driver\'s license and a satisfactory driving record Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law. Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Jocancy Online Job Portal by jobSearchi.