The Actuarial Senior Professional, working with limited supervision, conducts complex analyses, provides recommendations, and leads special actuarial projects. The role applies highly technical actuarial acumen and skill set in completing assignments and works to improve processes in the actuarial department. The role researches and develops best practices pricing techniques to be implemented across the business, serves as a mentor to less experienced professionals, provides general expertise on market trends and product performance and adheres to internal and external compliance requirements/standards. Directs actuarial projects while applying actuarial skills and knowledge of the Company\'s insurance products and operations. Completes research, ensures accuracy of calculations and analyses, and meets project deadlines. Completes all complex actuarial assignments by following standard processes in areas like Pricing, Loss Reserving, Research and Development, etc. Provides input on the pricing of new and existing products, collaborates with the Underwriting and Product team, and determines loss and loss expense reserve recommendations. Assists in developing management reports that are used to monitor performance, behavior, and results of company goals and objectives. Develops and maintains adequate knowledge and awareness of industry activities through attendance at seminars, reading trade journals and magazines, and through personal contact with other insurance companies, state regulatory bodies, and professional affiliations. Gathers information, prepares reports, and creates datasets following already documented processes in support of the Actuarial Department. Prepares collateral for defending state filing materials, estimates unpaid loss and loss expense liabilities, provides support to Finance Reporting, and partners with the IT team to implement rate and rule changes in rating. Provides ongoing review and improvements of pricing and processes for greater automation, accuracy, and rate adequacy. Supports peers and less experienced professionals, analysts, and associates in their respective activities on pricing, reserving, and research and development. 3+ years of experience in Actuarial or a related field. Bachelor\'s degree in Mathematics, Actuarial Science, Statistics, or a related field and/or commensurate work experience.
The Technical Support Senior Representative, under moderate supervision, is responsible for providing support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. The role provides advanced troubleshooting support to internal users for hardware and software utilized by the Company. The role is responsible to manage IT projects and portfolio agenda items at the IT Customer Service Level and provide initial assessment, triage, research, and resolution of tier 2 and tier 3 incidents and requests regarding the use of application software, hardware and/or infrastructure components. Provides initial assessment, triage, research, and resolution of tier 3 and tier 3 incidents and requests regarding the use of application software, hardware and/or infrastructure components. Escalates inquiries not resolved within the allotted time and follows up with customer weekly until resolved and delivers superior customer service through phone interaction with agents and customers. Ensures liaison between agents and policy owners and the business department, supports various operational tasks that ensure timely processing and accuracy of applications and policies. Collaborates with architecture and operations teams to ensure full technology lifecycle is understood, optimized, and managed effectively. Provides advanced technical support by phone, chat, email, and web ticketing interfaces to internal and external customers on software, hardware, business processes and services. Ensures continuous enhancement of customer service experience and increasing first call resolution. Collects support information and provides support for tier 2 and tier 3 incident resolution, change requests, and how-to requests reported to the IT Employee Helpdesk. Assists with developing/revising/documenting appropriate standards, process improvements, policies, and procedures, and conducts appropriate training. Provides subject matter expertise, training, technical assistance, and support to the IT Help Desk, project teams, and other IT departments. Serves as a resource, liaison, and relationship manager for other Business units including IT, Data Center, and external vendors supporting the IT Client Services Area. Provides mentoring/coaching to tier 1 and tier 2 support along with less experienced IT Client Service Representatives. Participates in Disaster Recovery tests and activities and consults with Business Units needing technical guidance and/or requirements. 3+ years of IT support experience in handling multiple system environments. High School Diploma or General Education Diploma (GED) and/or commensurate experience.
