Architectural Drafter (AutoCAD)
Description
Description
Summary:This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.Responsibilities:
This role supports Stores, Maintenance Techs, Vendors, and Contractors via telephone, e-mail, and ticketing systems. Requests can include part orders, logging cases to the Help Desk, creating Maintenance work orders, dispatching contractors, fuel spill reports, and many other miscellaneous responsibilities. Additionally, this role is responsible for managing all incoming environmental ATG alarms to diagnose, attempt remote troubleshooting and/or escalating to the appropriate teams. Maintenance support is a 24/7/365 team. Manage incoming Maintenance related calls in a Contact Center environment.
This role supports Stores, Maintenance Techs, Vendors, and Contractors via telephone, e-mail, and ticketing systems. Requests can include part orders, logging cases to the Help Desk, creating Maintenance work orders, dispatching contractors, fuel spill reports, and many other miscellaneous responsibilities. Additionally, this role is responsible for managing all incoming environmental ATG alarms to diagnose, attempt remote troubleshooting and/or escalating to the appropriate teams. Maintenance support is a 24/7/365 team. Manage incoming Maintenance related calls in a Contact Center environment.
Job Responsibilities:
Job Description
